SAP
Expert Customer Success Manager SAP Business Data Cloud & AI(m/w/x)
Full-timeWith HomeofficeSenior
Zürich
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SASAP
Senior Customer Success Manager SAP Business Data Cloud & AI(m/w/x)
Zürich
Full-timeWith Home OfficeSenior
AI/ML
Nejo AI Summary
Coaching strategic customers through cloud transformations, providing technical advisory for broad portfolio consumption at a global enterprise software firm. 5+ years of data industry experience required; enterprise architecture certifications a plus. Flexible working models.
Requirements
- 5+ years of data industry experience
- Background in Engineering, Management, or Consulting
- Understanding of cloud solutions and delivery
- Knowledge of hybrid and cloud landscapes
- Enterprise architecture certifications (plus)
- Knowledge of public cloud platforms
- Experience implementing cloud initiatives
- Excellent communication and presentation skills
- Familiarity with design thinking (plus)
- Proactive communication and efficient prioritization
- Strong sense of accountability
- Management of complex organizational dynamics
- Ability to learn and adapt culturally
- Customer service mindset and empathy
- Passion for learning and problem solving
- Ability to thrive in team environments
Tasks
- Drive adoption of SAP Business Data Cloud
- Coach strategic customers through cloud transformations
- Build relationships with CXOs and technical leaders
- Provide technical advisory for broad portfolio consumption
- Generate innovative ideas for demand generation
- Safeguard renewals and minimize customer churn
- Partner with customers on outcome-based plans
- Coordinate activities with the internal account team
- Advise on technical and business architectures
- Support market unit demand generation initiatives
- Execute renewal strategies to optimize profitability
- Introduce AI and digital modalities to customers
- Orchestrate resources across SAP and customer teams
- Analyze technical needs and execute consumption plans
- Instruct customers on solution best practices
- Act as the customer's voice to internal stakeholders
- Collaborate with product management and support groups
Work Experience
- 5 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
Tools & Technologies
- Microsoft Azure
- Amazon Web Services
- Google Cloud
- Design thinking
Benefits
Learning & Development
- Constant learning
- Skill growth
Informal Culture
- Culture of inclusion
Healthcare & Fitness
- Focus on health and well-being
Flexible Working
- Flexible working models
Ergonomic Workplace
- Accessibility accommodations
Bonuses & Incentives
- Employee Referral Program
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of SAP and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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SASAP
Senior Customer Success Manager SAP Business Data Cloud & AI(m/w/x)
Zürich
Full-timeWith Home OfficeSenior
AI/ML
Nejo AI Summary
Coaching strategic customers through cloud transformations, providing technical advisory for broad portfolio consumption at a global enterprise software firm. 5+ years of data industry experience required; enterprise architecture certifications a plus. Flexible working models.
Requirements
- 5+ years of data industry experience
- Background in Engineering, Management, or Consulting
- Understanding of cloud solutions and delivery
- Knowledge of hybrid and cloud landscapes
- Enterprise architecture certifications (plus)
- Knowledge of public cloud platforms
- Experience implementing cloud initiatives
- Excellent communication and presentation skills
- Familiarity with design thinking (plus)
- Proactive communication and efficient prioritization
- Strong sense of accountability
- Management of complex organizational dynamics
- Ability to learn and adapt culturally
- Customer service mindset and empathy
- Passion for learning and problem solving
- Ability to thrive in team environments
Tasks
- Drive adoption of SAP Business Data Cloud
- Coach strategic customers through cloud transformations
- Build relationships with CXOs and technical leaders
- Provide technical advisory for broad portfolio consumption
- Generate innovative ideas for demand generation
- Safeguard renewals and minimize customer churn
- Partner with customers on outcome-based plans
- Coordinate activities with the internal account team
- Advise on technical and business architectures
- Support market unit demand generation initiatives
- Execute renewal strategies to optimize profitability
- Introduce AI and digital modalities to customers
- Orchestrate resources across SAP and customer teams
- Analyze technical needs and execute consumption plans
- Instruct customers on solution best practices
- Act as the customer's voice to internal stakeholders
- Collaborate with product management and support groups
Work Experience
- 5 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
Tools & Technologies
- Microsoft Azure
- Amazon Web Services
- Google Cloud
- Design thinking
Benefits
Learning & Development
- Constant learning
- Skill growth
Informal Culture
- Culture of inclusion
Healthcare & Fitness
- Focus on health and well-being
Flexible Working
- Flexible working models
Ergonomic Workplace
- Accessibility accommodations
Bonuses & Incentives
- Employee Referral Program
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of SAP and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
SAP
Industry
IT
Description
SAP innovations help over four hundred thousand customers worldwide work together more efficiently and use business insight more effectively.
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