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SA
Salesforce
2mo ago

Customer Success Manager, Sales/Service Clouds - German Speaking(m/w/x)

Zürich
Full-timeWith Home OfficeSenior
AI/ML

Description

In this role, you will be the go-to expert for customers using Salesforce's Core platform, guiding them to achieve their business goals while nurturing key relationships and ensuring they maximize the value of Signature Success.

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Requirements

  • •7+ years of experience in regulated industry
  • •Experience with Salesforce Sales Cloud or Service Cloud or relevant competing platforms
  • •Outstanding communication and presentation skills
  • •Skills for analyzing technical concepts and mapping business requirements
  • •Ability to explain technical concepts in business-friendly terms
  • •Proficiency in Swiss-German and English
  • •Experience leading cross-functional teams
  • •Salesforce product certifications are a plus
  • •Knowledge of Salesforce products and features
  • •Experience working with Enterprise-level customers
  • •Knowledge of French and other European languages
  • •Availability for occasional travel to customer sites

Work Experience

7 years

Tasks

  • •Function as the Core Cloud Subject Matter Expert
  • •Serve as the single point of customer accountability
  • •Nurture relationships with IT and business leadership
  • •Help customers achieve business goals on the Salesforce platform
  • •Coordinate completion of the Signature Success catalog of services
  • •Provide proactive Salesforce feature guidance
  • •Advise customers on adopting new Salesforce features
  • •Identify potential challenges and risks in implementations
  • •Communicate the value of Signature Success to collaborators
  • •Advocate for customers during high severity case resolutions
  • •Conduct quarterly reviews and identify trends
  • •Provide tailored release recommendations for stability and performance
  • •Build strong relationships with Sales, Engineering, and Product Management

Tools & Technologies

Salesforce Sales CloudSalesforce Service Cloud

Languages

German – Business Fluent

English – Business Fluent

French – Basic

Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Salesforce and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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