SAP
Senior Customer Success Manager SAP Business Data Cloud & AI(m/w/x)
Full-timeWith HomeofficeSenior
Zürich
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SASAP
Expert Customer Success Manager SAP Business Data Cloud & AI(m/w/x)
Zürich
Full-timeWith Home OfficeSenior
AI/ML
Nejo AI Summary
Driving adoption of Business Data Cloud & AI solutions, coaching strategic customers through cloud transformations at software innovator for 400k+ global customers. 7+ years industry experience in data & analytics required, enterprise architecture certifications a plus. Flexible working models.
Requirements
- 7+ years industry experience in data & analytics
- Background in Engineering, Management, or Consulting
- Deep understanding of cloud software solutions
- Knowledge of hybrid and cloud-based landscapes
- Enterprise architecture certifications (plus)
- Foundational knowledge of public cloud platforms
- Professional experience implementing cloud initiatives
- Excellent communication and presentation skills
- Familiarity with design thinking methodology (plus)
- Proactive communication and efficient prioritization
- Strong sense of accountability
- Management of complex organizational dynamics
- Ability to learn and adapt globally
- Customer service mindset and empathy
- Passion for learning and problem solving
- Ability to thrive in team environments
Tasks
- Drive adoption of SAP Business Data Cloud
- Coach strategic customers through cloud transformations
- Build relationships with CXOs and technical leaders
- Provide technical advisory for broad portfolio consumption
- Generate innovative ideas for demand generation
- Safeguard renewals and minimize customer churn
- Develop joint outcome-based plans with account teams
- Align SAP solutions with customer business objectives
- Advise on technical and business architectures
- Support market unit demand generation initiatives
- Execute renewal strategies to optimize profitability
- Introduce AI solutions across the customer lifecycle
- Orchestrate resources as the primary strategic contact
- Analyze technical needs and execute consumption plans
- Instruct customers on solution best practices
- Represent the customer voice to internal stakeholders
- Collaborate with cross-functional expert and product teams
Work Experience
- 7 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
Tools & Technologies
- Microsoft Azure
- Amazon Web Services
- Google Cloud
Benefits
Learning & Development
- Constant learning
- Skill growth
Informal Culture
- Culture of inclusion
Healthcare & Fitness
- Focus on health and well-being
Flexible Working
- Flexible working models
Ergonomic Workplace
- Accessibility accommodations
Other Benefits
- SAP Employee Referral Program
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of SAP and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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SASAP
Expert Customer Success Manager SAP Business Data Cloud & AI(m/w/x)
Zürich
Full-timeWith Home OfficeSenior
AI/ML
Nejo AI Summary
Driving adoption of Business Data Cloud & AI solutions, coaching strategic customers through cloud transformations at software innovator for 400k+ global customers. 7+ years industry experience in data & analytics required, enterprise architecture certifications a plus. Flexible working models.
Requirements
- 7+ years industry experience in data & analytics
- Background in Engineering, Management, or Consulting
- Deep understanding of cloud software solutions
- Knowledge of hybrid and cloud-based landscapes
- Enterprise architecture certifications (plus)
- Foundational knowledge of public cloud platforms
- Professional experience implementing cloud initiatives
- Excellent communication and presentation skills
- Familiarity with design thinking methodology (plus)
- Proactive communication and efficient prioritization
- Strong sense of accountability
- Management of complex organizational dynamics
- Ability to learn and adapt globally
- Customer service mindset and empathy
- Passion for learning and problem solving
- Ability to thrive in team environments
Tasks
- Drive adoption of SAP Business Data Cloud
- Coach strategic customers through cloud transformations
- Build relationships with CXOs and technical leaders
- Provide technical advisory for broad portfolio consumption
- Generate innovative ideas for demand generation
- Safeguard renewals and minimize customer churn
- Develop joint outcome-based plans with account teams
- Align SAP solutions with customer business objectives
- Advise on technical and business architectures
- Support market unit demand generation initiatives
- Execute renewal strategies to optimize profitability
- Introduce AI solutions across the customer lifecycle
- Orchestrate resources as the primary strategic contact
- Analyze technical needs and execute consumption plans
- Instruct customers on solution best practices
- Represent the customer voice to internal stakeholders
- Collaborate with cross-functional expert and product teams
Work Experience
- 7 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
Tools & Technologies
- Microsoft Azure
- Amazon Web Services
- Google Cloud
Benefits
Learning & Development
- Constant learning
- Skill growth
Informal Culture
- Culture of inclusion
Healthcare & Fitness
- Focus on health and well-being
Flexible Working
- Flexible working models
Ergonomic Workplace
- Accessibility accommodations
Other Benefits
- SAP Employee Referral Program
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of SAP and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
SAP
Industry
IT
Description
SAP innovations help over four hundred thousand customers worldwide work together more efficiently and use business insight more effectively.
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