Description

As a Salesforce Product Owner for Service, you will drive the strategic vision for ABB's Salesforce platform, ensuring collaboration and efficiency across divisions while prioritizing product demands and fostering innovation to meet business needs.

Requirements

• •Bachelor’s degree in information management, Computer Systems, or Business Engineering
• •12–15 years of relevant professional experience
• •4–6 years as a Product Owner, Product Manager, or similar role
• •Experience with Scrum Product Owner, Salesforce Administrator, Service Cloud Consultant, and Field Service Consultant
• •Ability to align product vision with organizational goals
• •Strong interpersonal skills
• •Proven track record in managing projects end-to-end
• •Clear, persuasive communication skills in English

Tasks

• •Co-define and prioritize product demands
• •Align product demands with the organizational roadmap
• •Facilitate stakeholder collaboration for core solutions
• •Organize the demand process to deliver business value
• •Leverage iterative feedback cycles for improvement
• •Build collaboration with BPOs and key leaders
• •Take ownership of the Service product strategy
• •Champion the target process and ensure smooth execution
• •Organize sprint planning and resolve priority conflicts
• •Motivate teams to meet project milestones
• •Advocate for Salesforce standard features and reusable solutions
• •Track KPIs and manage risks
• •Resolve prioritization conflicts for product enhancements
• •Foster innovation through AI tools
• •Manage budgets and ensure compliance with governance standards
• •Collaborate with the Comms, Change & Training Lead for onboarding

Tools & Technologies