Sunrise GmbH
Senior Product Manager(m/w/x)
Full-timeWith HomeofficeSenior
Zürich
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SUSunrise GmbH
Sales Performance Manager(m/w/x)
Zürich
Full-timeWith Home OfficeSenior
Nejo AI Summary
Optimizing sales and retention via customer care interactions, steering BPO partner operations abroad. 5+ years in Customer Service Management or BPO Operations in telecom, with strategy implementation for service sales performance, required. International BPO partnership management, multinational company context.
Requirements
- Proven experience (5+ years) in Customer Service Management, Sales Enablement, or BPO Operations, ideally in telecom or similar fast-paced service industry
- Strong ability to combine data-driven analytical thinking with people leadership, coaching, and stakeholder management
- Demonstrated track record in designing and implementing strategies for improved service sales performance, NPS, and/or customer retention
- Hands-on experience managing outsourced operations and international BPO partnerships, including performance management and relationship governance
- Excellent communication, facilitation, and influencing skills across all organizational levels
- Fluent English skills; German and French skills a strong plus
Tasks
- Develop and execute the Care2Sales strategy
- Align customer care interactions to sales targets
- Align customer care interactions to retention targets
- Align customer care interactions to upselling targets
- Steer and support BPO partner operations abroad
- Provide strategic guidance to BPO partners
- Offer actionable insights to BPO partners
- Conduct performance reviews for BPO partners
- Foster a customer-centric sales mindset
- Collaborate with internal stakeholders to design effective offers
- Collaborate with internal stakeholders to design effective tools
- Collaborate with internal stakeholders to design effective journeys
- Collaborate with internal stakeholders to design conversation guides
- Enable consultative selling in all service contacts
- Identify and implement incentive models
- Identify and implement process optimization
- Identify and implement training and coaching concepts
- Drive continuous and sustainable performance improvement
- Analyze KPIs and business insights
- Steer performance using insights
- Uncover new opportunities
- Build solid business cases for new initiatives
- Build solid business cases for optimizations
- Act as a change leader
- Drive cultural shift towards value creation
- Drive cultural shift towards opportunity identification
- Safeguard brand, communication, and quality standards
- Ensure customer-centric sales activities
- Ensure ethical selling practices
Work Experience
- 5 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
- German – Business Fluent
- French – Business Fluent
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Sunrise GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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SUSunrise GmbH
Sales Performance Manager(m/w/x)
Zürich
Full-timeWith Home OfficeSenior
Nejo AI Summary
Optimizing sales and retention via customer care interactions, steering BPO partner operations abroad. 5+ years in Customer Service Management or BPO Operations in telecom, with strategy implementation for service sales performance, required. International BPO partnership management, multinational company context.
Requirements
- Proven experience (5+ years) in Customer Service Management, Sales Enablement, or BPO Operations, ideally in telecom or similar fast-paced service industry
- Strong ability to combine data-driven analytical thinking with people leadership, coaching, and stakeholder management
- Demonstrated track record in designing and implementing strategies for improved service sales performance, NPS, and/or customer retention
- Hands-on experience managing outsourced operations and international BPO partnerships, including performance management and relationship governance
- Excellent communication, facilitation, and influencing skills across all organizational levels
- Fluent English skills; German and French skills a strong plus
Tasks
- Develop and execute the Care2Sales strategy
- Align customer care interactions to sales targets
- Align customer care interactions to retention targets
- Align customer care interactions to upselling targets
- Steer and support BPO partner operations abroad
- Provide strategic guidance to BPO partners
- Offer actionable insights to BPO partners
- Conduct performance reviews for BPO partners
- Foster a customer-centric sales mindset
- Collaborate with internal stakeholders to design effective offers
- Collaborate with internal stakeholders to design effective tools
- Collaborate with internal stakeholders to design effective journeys
- Collaborate with internal stakeholders to design conversation guides
- Enable consultative selling in all service contacts
- Identify and implement incentive models
- Identify and implement process optimization
- Identify and implement training and coaching concepts
- Drive continuous and sustainable performance improvement
- Analyze KPIs and business insights
- Steer performance using insights
- Uncover new opportunities
- Build solid business cases for new initiatives
- Build solid business cases for optimizations
- Act as a change leader
- Drive cultural shift towards value creation
- Drive cultural shift towards opportunity identification
- Safeguard brand, communication, and quality standards
- Ensure customer-centric sales activities
- Ensure ethical selling practices
Work Experience
- 5 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
- German – Business Fluent
- French – Business Fluent
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Sunrise GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
Sunrise GmbH
Industry
Telecommunications
Description
Das Unternehmen bietet eine moderne Ausbildung in der Plattformentwicklung und fördert Innovation in der IT-Branche.
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