Benchling
Implementation Manager(m/w/x)
Full-timeWith HomeofficeExperienced
Zürich
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BEBenchling
Professional Services Lead - EMEA(m/w/x)
Zürich
Full-timeWith Home OfficeSenior
Nejo AI Summary
Leading R&D Cloud implementations for biotech firms across EMEA. 4+ years lab experience and 2+ years people management required. Four months paid parental leave, fertility healthcare.
Requirements
- MS or PhD in Molecular Biology, Biochemistry, Biotechnology, Immunology, Bioinformatics, Biological Engineering, or related field
- At least 4 years of experience in a lab or R&D setting, ideally in antibody discovery, strain engineering, or process development
- 2+ years in a lead or people manager role with demonstrated success building and developing high-performing teams
- Software implementation experience, preferably with a SaaS software company
- Strong communication skills to connect with a range of stakeholders
- Self-starter with the ability to thrive in a startup environment
- Curiosity, creativity, and tenacity in collaboration
- Ability to travel up to 25% based on customer and project needs
- Based in or willing to relocate to Zurich, Switzerland
- Experience implementing SaaS software in GXP-regulated environments
Tasks
- Lead and develop a team of Implementation Managers across EMEA
- Foster a culture of excellence, collaboration, and continuous learning
- Partner with the Customer Experience Leader EMEA to define PS strategy
- Optimize implementation processes and scale the team effectively
- Provide hands-on guidance during complex implementations
- Serve as an escalation point for technical challenges or critical customer situations
- Drive accountability for successful project delivery across the team
- Ensure implementations are completed on time, on budget, and with high quality
- Build strong relationships with cross-functional partners in Sales, Customer Success, Product, and Engineering
- Understand EMEA customer needs and scientific workflows
- Translate insights into actionable recommendations for product improvements and PS best practices
- Represent Benchling's scientific and technical credibility with customers
- Track team performance metrics and identify improvement opportunities
- Implement changes to increase implementation velocity and customer satisfaction
- Contribute to global PS initiatives and share EMEA learnings
Work Experience
- 4 years
Education
- Master's degree
Languages
- English – Business Fluent
Tools & Technologies
- SaaS software
- GXP-regulated environments
Benefits
Flexible Working
- Flexible hybrid work arrangement
- Remote perks including travel to hubs
Family Support
- Fertility healthcare and family-forming benefits
Generous Parental Leave
- Four months of fully paid parental leave
Additional Allowances
- Home office stipend
- Wellness stipend
Mental Health Support
- Mental health benefits
Learning & Development
- Learning and development reimbursement
Other Benefits
- Public holidays
More Vacation Days
- Company-wide Summer & Winter holiday shutdown
Workation & Sabbatical
- Sabbaticals for 5-year and 10-year anniversaries
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Benchling and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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- Benchling
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Full-timeWith HomeofficeSeniorWädenswil
BEBenchling
Professional Services Lead - EMEA(m/w/x)
Zürich
Full-timeWith Home OfficeSenior
Nejo AI Summary
Leading R&D Cloud implementations for biotech firms across EMEA. 4+ years lab experience and 2+ years people management required. Four months paid parental leave, fertility healthcare.
Requirements
- MS or PhD in Molecular Biology, Biochemistry, Biotechnology, Immunology, Bioinformatics, Biological Engineering, or related field
- At least 4 years of experience in a lab or R&D setting, ideally in antibody discovery, strain engineering, or process development
- 2+ years in a lead or people manager role with demonstrated success building and developing high-performing teams
- Software implementation experience, preferably with a SaaS software company
- Strong communication skills to connect with a range of stakeholders
- Self-starter with the ability to thrive in a startup environment
- Curiosity, creativity, and tenacity in collaboration
- Ability to travel up to 25% based on customer and project needs
- Based in or willing to relocate to Zurich, Switzerland
- Experience implementing SaaS software in GXP-regulated environments
Tasks
- Lead and develop a team of Implementation Managers across EMEA
- Foster a culture of excellence, collaboration, and continuous learning
- Partner with the Customer Experience Leader EMEA to define PS strategy
- Optimize implementation processes and scale the team effectively
- Provide hands-on guidance during complex implementations
- Serve as an escalation point for technical challenges or critical customer situations
- Drive accountability for successful project delivery across the team
- Ensure implementations are completed on time, on budget, and with high quality
- Build strong relationships with cross-functional partners in Sales, Customer Success, Product, and Engineering
- Understand EMEA customer needs and scientific workflows
- Translate insights into actionable recommendations for product improvements and PS best practices
- Represent Benchling's scientific and technical credibility with customers
- Track team performance metrics and identify improvement opportunities
- Implement changes to increase implementation velocity and customer satisfaction
- Contribute to global PS initiatives and share EMEA learnings
Work Experience
- 4 years
Education
- Master's degree
Languages
- English – Business Fluent
Tools & Technologies
- SaaS software
- GXP-regulated environments
Benefits
Flexible Working
- Flexible hybrid work arrangement
- Remote perks including travel to hubs
Family Support
- Fertility healthcare and family-forming benefits
Generous Parental Leave
- Four months of fully paid parental leave
Additional Allowances
- Home office stipend
- Wellness stipend
Mental Health Support
- Mental health benefits
Learning & Development
- Learning and development reimbursement
Other Benefits
- Public holidays
More Vacation Days
- Company-wide Summer & Winter holiday shutdown
Workation & Sabbatical
- Sabbaticals for 5-year and 10-year anniversaries
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Benchling and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Benchling
Industry
Other
Description
The company provides an R&D Cloud for biotech firms to accelerate product development and market entry.
Not a perfect match?
- Benchling
Implementation Manager(m/w/x)
Full-timeWith HomeofficeExperiencedZürich - Benchling
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Full-timeWith HomeofficeSeniorZürich - Creoptix AG
Senior Software Engineer - Team Lead(m/w/x)
Full-timeWith HomeofficeSeniorWädenswil