Description

As the Professional Services Lead for EMEA, you will guide a team of Implementation Managers to deliver exceptional implementations while collaborating with cross-functional partners. Your role involves understanding customer needs, driving project success, and enhancing team performance to meet scientific and business goals.

Requirements

• •MS or PhD in Molecular Biology, Biochemistry, Biotechnology, Immunology, Bioinformatics, Biological Engineering, or related field
• •At least 4 years of experience in a lab or R&D setting, ideally in antibody discovery, strain engineering, or process development
• •2+ years in a lead or people manager role with demonstrated success building and developing high-performing teams
• •Software implementation experience, preferably with a SaaS software company
• •Strong communication skills to connect with a range of stakeholders
• •Self-starter with the ability to thrive in a startup environment
• •Curiosity, creativity, and tenacity in collaboration
• •Ability to travel up to 25% based on customer and project needs
• •Based in or willing to relocate to Zurich, Switzerland
• •Experience implementing SaaS software in GXP-regulated environments

Tasks

• •Lead and develop a team of Implementation Managers across EMEA
• •Foster a culture of excellence, collaboration, and continuous learning
• •Partner with the Customer Experience Leader EMEA to define PS strategy
• •Optimize implementation processes and scale the team effectively
• •Provide hands-on guidance during complex implementations
• •Serve as an escalation point for technical challenges or critical customer situations
• •Drive accountability for successful project delivery across the team
• •Ensure implementations are completed on time, on budget, and with high quality
• •Build strong relationships with cross-functional partners in Sales, Customer Success, Product, and Engineering
• •Understand EMEA customer needs and scientific workflows
• •Translate insights into actionable recommendations for product improvements and PS best practices
• •Represent Benchling's scientific and technical credibility with customers
• •Track team performance metrics and identify improvement opportunities
• •Implement changes to increase implementation velocity and customer satisfaction
• •Contribute to global PS initiatives and share EMEA learnings

Tools & Technologies

Benefits