grape
Product Support Manager(m/w/x)
Full-timeWith HomeofficeSenior
Zürich
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SMSMG Swiss Marketplace Group
Private Customer Support Expert(m/w/x)
Zürich
Full-timeWith Home OfficeExperienced
Nejo AI Summary
Handling customer inquiries on multiple platforms for a European digital company. Expertise in support processes and handling escalations required. 6 weeks vacation, option to buy 10 extra holidays.
Requirements
- Customer support or service experience
- Expertise in support processes and tools
- Expertise in handling escalations
- Excellent German communication skills
- Excellent French communication skills
- Excellent English communication skills
- Good Italian communication skills
- High quality orientation
- High service orientation
- Strong sense of ownership
- Structured mindset
- Solution-oriented mindset
- Ability to work independently
Tasks
- Handle customer inquiries across multiple platforms
- Ensure professional and customer-oriented communication
- Manage and resolve complex and escalated cases
- Address legally and reputationally sensitive topics
- Conduct ticket reviews and audits
- Drive continuous improvement of support processes
- Maintain and update support guidelines
- Develop and evolve FAQs and knowledge base content
- Coach and onboard support agents
- Provide expert guidance on quality and complex cases
Work Experience
- approx. 1 - 4 years
Education
- Compulsory education
Languages
- German – Business Fluent
- French – Business Fluent
- English – Business Fluent
- Italian – Advanced
Benefits
Flexible Working
- 40-hour work week with flexitime
More Vacation Days
- 6 weeks of holidays
- Option to buy 10 extra holidays
Generous Parental Leave
- 18 weeks maternity leave
- 6 weeks paternity/adoption leave
Public Transport Subsidies
- SBB Half-Fare Card
Other Benefits
- First-class travel between SMG offices
Competitive Pay
- Gender-neutral pay
Career Advancement
- Transparent career paths
Informal Culture
- Inclusive and innovative environment
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of SMG Swiss Marketplace Group and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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SMSMG Swiss Marketplace Group
Private Customer Support Expert(m/w/x)
Zürich
Full-timeWith Home OfficeExperienced
Nejo AI Summary
Handling customer inquiries on multiple platforms for a European digital company. Expertise in support processes and handling escalations required. 6 weeks vacation, option to buy 10 extra holidays.
Requirements
- Customer support or service experience
- Expertise in support processes and tools
- Expertise in handling escalations
- Excellent German communication skills
- Excellent French communication skills
- Excellent English communication skills
- Good Italian communication skills
- High quality orientation
- High service orientation
- Strong sense of ownership
- Structured mindset
- Solution-oriented mindset
- Ability to work independently
Tasks
- Handle customer inquiries across multiple platforms
- Ensure professional and customer-oriented communication
- Manage and resolve complex and escalated cases
- Address legally and reputationally sensitive topics
- Conduct ticket reviews and audits
- Drive continuous improvement of support processes
- Maintain and update support guidelines
- Develop and evolve FAQs and knowledge base content
- Coach and onboard support agents
- Provide expert guidance on quality and complex cases
Work Experience
- approx. 1 - 4 years
Education
- Compulsory education
Languages
- German – Business Fluent
- French – Business Fluent
- English – Business Fluent
- Italian – Advanced
Benefits
Flexible Working
- 40-hour work week with flexitime
More Vacation Days
- 6 weeks of holidays
- Option to buy 10 extra holidays
Generous Parental Leave
- 18 weeks maternity leave
- 6 weeks paternity/adoption leave
Public Transport Subsidies
- SBB Half-Fare Card
Other Benefits
- First-class travel between SMG offices
Competitive Pay
- Gender-neutral pay
Career Advancement
- Transparent career paths
Informal Culture
- Inclusive and innovative environment
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of SMG Swiss Marketplace Group and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
SMG Swiss Marketplace Group
Industry
RealEstate
Description
The company simplifies lives with innovative digital solutions and operates across real estate, automotive, general marketplaces, and finance & insurance.
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