Roche
Customer Service Business Product Owner(m/w/x)
Full-timeOn-siteSenior
Basel
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RORoche
Marketing Technologies Solution Owner : Customer Service / Case Management(m/w/x)
Basel
Full-timeOn-siteSenior
AI/ML
Nejo AI Summary
Integrating business strategy with technical execution for customer-centric roadmaps at a global healthcare provider. 5-10 years in Pharma/Biotech with life sciences technology track record required. Global ecosystem strategy focus, championing AI and automation technologies.
Requirements
- Decisive and pragmatic business leadership
- One-enterprise mindset
- Track record in life sciences technology
- 5–10 years in Pharma/Biotech or related
- Domain knowledge in Customer Service
- Experience as CRM/Service Solution Owner
- 3+ years direct people management
- 10+ years leading matrixed teams
- Proficiency in Scaled Agile and DevOps
- Success leading go-to-market transformations
- University degree, MBA or advanced degree
- Willingness to travel globally
Tasks
- Define a centralized, scalable customer-centric roadmap
- Drive global, regional, and affiliate ecosystem strategies
- Lead the value stream as primary business owner
- Integrate business strategy with technical execution
- Champion emerging AI and automation technologies
- Mentor Product and Business Process Managers
- Foster a culture of empowerment and agility
- Bridge gaps between Global Business and Informatics
- Coordinate with external vendors for digital solutions
- Deliver seamless and high-impact digital products
Work Experience
- 5 - 10 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
Tools & Technologies
- Salesforce Service Cloud
- Veeva
- Scaled Agile (SAFe)
- DevOps
- Miro
- FigJam
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Roche and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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RORoche
Marketing Technologies Solution Owner : Customer Service / Case Management(m/w/x)
Basel
Full-timeOn-siteSenior
AI/ML
Nejo AI Summary
Integrating business strategy with technical execution for customer-centric roadmaps at a global healthcare provider. 5-10 years in Pharma/Biotech with life sciences technology track record required. Global ecosystem strategy focus, championing AI and automation technologies.
Requirements
- Decisive and pragmatic business leadership
- One-enterprise mindset
- Track record in life sciences technology
- 5–10 years in Pharma/Biotech or related
- Domain knowledge in Customer Service
- Experience as CRM/Service Solution Owner
- 3+ years direct people management
- 10+ years leading matrixed teams
- Proficiency in Scaled Agile and DevOps
- Success leading go-to-market transformations
- University degree, MBA or advanced degree
- Willingness to travel globally
Tasks
- Define a centralized, scalable customer-centric roadmap
- Drive global, regional, and affiliate ecosystem strategies
- Lead the value stream as primary business owner
- Integrate business strategy with technical execution
- Champion emerging AI and automation technologies
- Mentor Product and Business Process Managers
- Foster a culture of empowerment and agility
- Bridge gaps between Global Business and Informatics
- Coordinate with external vendors for digital solutions
- Deliver seamless and high-impact digital products
Work Experience
- 5 - 10 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
Tools & Technologies
- Salesforce Service Cloud
- Veeva
- Scaled Agile (SAFe)
- DevOps
- Miro
- FigJam
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Roche and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Roche
Industry
Healthcare
Description
The company is dedicated to advancing science and ensuring access to healthcare for everyone.
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