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RO
Roche
12d ago

Marketing Technologies Solution Owner : Customer Service / Case Management(m/w/x)

Basel
Full-timeOn-siteSenior
AI/ML

Description

You will act as a strategic architect, leading a global transformation of the company's MarTech ecosystem to harmonize technology and drive innovation through AI and cross-functional leadership.

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Requirements

  • •Decisive and pragmatic business leadership
  • •One-enterprise mindset
  • •Track record in life sciences technology
  • •5–10 years in Pharma/Biotech or related
  • •Domain knowledge in Customer Service
  • •Experience as CRM/Service Solution Owner
  • •3+ years direct people management
  • •10+ years leading matrixed teams
  • •Proficiency in Scaled Agile and DevOps
  • •Success leading go-to-market transformations
  • •University degree, MBA or advanced degree
  • •Willingness to travel globally

Education

Bachelor's degree
OR
Master's degree

Work Experience

5 - 10 years

Tasks

  • •Define a centralized, scalable customer-centric roadmap
  • •Drive global, regional, and affiliate ecosystem strategies
  • •Lead the value stream as primary business owner
  • •Integrate business strategy with technical execution
  • •Champion emerging AI and automation technologies
  • •Mentor Product and Business Process Managers
  • •Foster a culture of empowerment and agility
  • •Bridge gaps between Global Business and Informatics
  • •Coordinate with external vendors for digital solutions
  • •Deliver seamless and high-impact digital products

Tools & Technologies

Salesforce Service CloudVeevaScaled Agile (SAFe)DevOpsMiroFigJam

Languages

English – Business Fluent

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