Description

You will transform how research teams collaborate by leading complex platform implementations, from initial design to user onboarding, for diverse biotech and biopharma organizations.

Requirements

• •MS or Ph.D. in Molecular Biology, Biochemistry, Biotechnology, Immunology, Bioinformatics, Biological Engineering or related field
• •At least 2 years of lab or R&D experience
• •Ideally experience in antibody discovery, strain engineering or process development
• •Empathy with scientists and quick understanding of scientific concepts
• •Software Implementation experience, preferably with SaaS companies
• •Strong communication skills
• •Ability to connect with scientists, IT leads, and executives
• •Self-starter with ability to succeed in startup environments
• •Curiosity, creativity, and tenacity
• •Excitement to collaborate with customers and teammates
• •Ability to travel up to 25%
• •Experience using Benchling or Benchling administration (preferred)

Tasks

• •Manage initial rollouts for new customers
• •Oversee expansion projects for existing clients
• •Own implementation success from kickoff to go-live
• •Build and execute detailed project plans
• •Coordinate team members to ensure on-time deployments
• •Analyze scientific workflows to meet business needs
• •Lead requirements and design workshops
• •Perform data modeling and application configuration
• •Develop test plans and guide UAT execution
• •Train and onboard new system users
• •Advise customers on platform best practices
• •Document customer pain points to influence product changes
• •Identify account expansion opportunities for sales teams

Tools & Technologies

Benefits