Head of Alumni & Development Operations(m/w/x)

Requirements

• Degree in business, systems, or related
• Experience in advancement or development operations
• Leadership in strategic digital initiatives
• Experience managing budgets and ROI
• Proficiency in CRM and data analytics
• Proficiency in philanthropic giving
• Excellent organizational and analytical skills
• Attention to detail and data accuracy
• Strong interpersonal and communication skills
• Hands-on attitude and strategic mindset
• Valid Swiss work permit or citizenship

Tasks

• Develop a compliant international donation management service
• Lead fundraising and alumni engagement platform strategy
• Collaborate with IT to optimize CRM functionality
• Implement the ASCEND prospect management system
• Manage departmental compliance, assurance, and risk
• Oversee data privacy in partnership with legal
• Maintain fit-for-purpose gift acceptance policies
• Monitor regulatory developments in the philanthropy sector
• Build partnerships with internal finance and marketing leaders
• Support team recruitment, onboarding, and professional development
• Supervise database management and data integrity standards
• Enhance the alumni club management system and tools
• Execute Giving Day with marketing and third-party providers
• Develop comprehensive stewardship and donor recognition plans
• Produce the annual Philanthropy Report and pledge reminders
• Oversee gift entry, receipting, and acknowledgment processes
• Manage cross-border giving and tax deductibility partnerships
• Create a new online giving platform
• Conduct monthly donation reconciliations with finance
• Perform constituent research to identify high-capacity donors
• Prepare strategic prospect briefings for fundraising teams
• Oversee wealth screening and proactive prospect research
• Champion GenAI and agentic AI for operational efficiency

Work Experience

Education

Languages

Tools & Technologies