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Group Associate Specialist Customer Service(m/w/x)
Managing the full order lifecycle for plasma-derived medicines with daily international customer communication. Minimum 3 years export customer service experience required. Internal and external leadership trainings, trainee programs.
Requirements
- Structured and proactive professional
- Thrives in fast-paced, international environment
- Commercial education or equivalent background
- Minimum 3 years customer service experience in export/international trade
- Strong organizational and multitasking skills
- Ability to work independently and manage priorities under pressure
- Fluency in English
- Fluency in German
- Diploma or degree in export, logistics, or international trade
- Experience with ERP systems (e.g., SAP)
- Knowledge of Incoterms and international shipping processes
- French language skills
- Experience in pharmaceutical or healthcare industry
Tasks
- Manage full order lifecycle
- Monitor order status
- Resolve issues proactively
- Communicate daily with international customers
- Coordinate global shipments
- Ensure compliance with trade regulations
- Collaborate with internal teams
- Work with logistics partners
- Prepare shipping documentation
- Manage export documentation
- Handle Letters of Credit
- Support trade finance instruments
- Prepare tender documents
- Submit tender documents
- Perform regular reporting
- Track data
- Contribute to process improvements
- Support cross-functional projects
- Handle administrative tasks
- Perform operational tasks
Work Experience
- 3 years
Education
- Vocational certificationOR
- Bachelor's degree
Languages
- English – Business Fluent
- German – Business Fluent
- French – Basic
Tools & Technologies
- SAP
Benefits
Competitive Pay
- Market-related salary
- Market-related benefits package
Learning & Development
- Internal and external employee trainings
- Leadership trainings
- Trainee programs
Modern Equipment
- Digital solutions
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Group Associate Specialist Customer Service(m/w/x)
Managing the full order lifecycle for plasma-derived medicines with daily international customer communication. Minimum 3 years export customer service experience required. Internal and external leadership trainings, trainee programs.
Requirements
- Structured and proactive professional
- Thrives in fast-paced, international environment
- Commercial education or equivalent background
- Minimum 3 years customer service experience in export/international trade
- Strong organizational and multitasking skills
- Ability to work independently and manage priorities under pressure
- Fluency in English
- Fluency in German
- Diploma or degree in export, logistics, or international trade
- Experience with ERP systems (e.g., SAP)
- Knowledge of Incoterms and international shipping processes
- French language skills
- Experience in pharmaceutical or healthcare industry
Tasks
- Manage full order lifecycle
- Monitor order status
- Resolve issues proactively
- Communicate daily with international customers
- Coordinate global shipments
- Ensure compliance with trade regulations
- Collaborate with internal teams
- Work with logistics partners
- Prepare shipping documentation
- Manage export documentation
- Handle Letters of Credit
- Support trade finance instruments
- Prepare tender documents
- Submit tender documents
- Perform regular reporting
- Track data
- Contribute to process improvements
- Support cross-functional projects
- Handle administrative tasks
- Perform operational tasks
Work Experience
- 3 years
Education
- Vocational certificationOR
- Bachelor's degree
Languages
- English – Business Fluent
- German – Business Fluent
- French – Basic
Tools & Technologies
- SAP
Benefits
Competitive Pay
- Market-related salary
- Market-related benefits package
Learning & Development
- Internal and external employee trainings
- Leadership trainings
- Trainee programs
Modern Equipment
- Digital solutions
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
Octapharma
Industry
Pharmaceuticals
Description
Das Unternehmen ist eines der weltweit größten, das humane Proteine aus menschlichem Plasma und humanen Zelllinien entwickelt und herstellt.
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