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Group Associate Specialist Customer Service(m/w/x)
Managing the full order lifecycle for plasma-derived medicines with daily international customer communication. Minimum 3 years export customer service experience required. Internal and external leadership trainings, trainee programs.
Requirements
- Structured and proactive professional
- Thrives in fast-paced, international environment
- Commercial education or equivalent background
- Minimum 3 years customer service experience in export/international trade
- Strong organizational and multitasking skills
- Ability to work independently and manage priorities under pressure
- Fluency in English
- Fluency in German
- Diploma or degree in export, logistics, or international trade
- Experience with ERP systems (e.g., SAP)
- Knowledge of Incoterms and international shipping processes
- French language skills
- Experience in pharmaceutical or healthcare industry
Tasks
- Manage full order lifecycle
- Monitor order status
- Resolve issues proactively
- Communicate daily with international customers
- Coordinate global shipments
- Ensure compliance with trade regulations
- Collaborate with internal teams
- Work with logistics partners
- Prepare shipping documentation
- Manage export documentation
- Handle Letters of Credit
- Support trade finance instruments
- Prepare tender documents
- Submit tender documents
- Perform regular reporting
- Track data
- Contribute to process improvements
- Support cross-functional projects
- Handle administrative tasks
- Perform operational tasks
Work Experience
- 3 years
Education
- Vocational certificationOR
- Bachelor's degree
Languages
- English – Business Fluent
- German – Business Fluent
- French – Basic
Tools & Technologies
- SAP
Benefits
Competitive Pay
- Market-related salary
- Market-related benefits package
Learning & Development
- Internal and external employee trainings
- Leadership trainings
- Trainee programs
Modern Equipment
- Digital solutions
Not a perfect match?
- ASSA ABLOY (Schweiz) AGFull-timeOn-siteExperiencedRichterswil
- Octapharma
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Group Associate Specialist Customer Service(m/w/x)
Managing the full order lifecycle for plasma-derived medicines with daily international customer communication. Minimum 3 years export customer service experience required. Internal and external leadership trainings, trainee programs.
Requirements
- Structured and proactive professional
- Thrives in fast-paced, international environment
- Commercial education or equivalent background
- Minimum 3 years customer service experience in export/international trade
- Strong organizational and multitasking skills
- Ability to work independently and manage priorities under pressure
- Fluency in English
- Fluency in German
- Diploma or degree in export, logistics, or international trade
- Experience with ERP systems (e.g., SAP)
- Knowledge of Incoterms and international shipping processes
- French language skills
- Experience in pharmaceutical or healthcare industry
Tasks
- Manage full order lifecycle
- Monitor order status
- Resolve issues proactively
- Communicate daily with international customers
- Coordinate global shipments
- Ensure compliance with trade regulations
- Collaborate with internal teams
- Work with logistics partners
- Prepare shipping documentation
- Manage export documentation
- Handle Letters of Credit
- Support trade finance instruments
- Prepare tender documents
- Submit tender documents
- Perform regular reporting
- Track data
- Contribute to process improvements
- Support cross-functional projects
- Handle administrative tasks
- Perform operational tasks
Work Experience
- 3 years
Education
- Vocational certificationOR
- Bachelor's degree
Languages
- English – Business Fluent
- German – Business Fluent
- French – Basic
Tools & Technologies
- SAP
Benefits
Competitive Pay
- Market-related salary
- Market-related benefits package
Learning & Development
- Internal and external employee trainings
- Leadership trainings
- Trainee programs
Modern Equipment
- Digital solutions
About the Company
Octapharma
Industry
Pharmaceuticals
Description
Das Unternehmen ist eines der weltweit größten, das humane Proteine aus menschlichem Plasma und humanen Zelllinien entwickelt und herstellt.
Not a perfect match?
- ASSA ABLOY (Schweiz) AG
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Senior Manager Global Trade Compliance(m/w/x)
Full-timeOn-siteSeniorStäfa - Octapharma
Global Market Development Manager IBU Hematology / Critical Care(m/w/x)
Full-timeOn-siteJuniorLachen - Tecan Trading AG
Manager Sales Operations IVD & LS Partnering(m/w/x)
Full-time/Part-timeOn-siteSeniorMännedorf