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OCOctapharma

Group Associate Specialist Customer Service(m/w/x)

Lachen
Full-timeOn-siteExperienced

Managing the full order lifecycle for plasma-derived medicines with daily international customer communication. Minimum 3 years export customer service experience required. Internal and external leadership trainings, trainee programs.

Requirements

  • Structured and proactive professional
  • Thrives in fast-paced, international environment
  • Commercial education or equivalent background
  • Minimum 3 years customer service experience in export/international trade
  • Strong organizational and multitasking skills
  • Ability to work independently and manage priorities under pressure
  • Fluency in English
  • Fluency in German
  • Diploma or degree in export, logistics, or international trade
  • Experience with ERP systems (e.g., SAP)
  • Knowledge of Incoterms and international shipping processes
  • French language skills
  • Experience in pharmaceutical or healthcare industry

Tasks

  • Manage full order lifecycle
  • Monitor order status
  • Resolve issues proactively
  • Communicate daily with international customers
  • Coordinate global shipments
  • Ensure compliance with trade regulations
  • Collaborate with internal teams
  • Work with logistics partners
  • Prepare shipping documentation
  • Manage export documentation
  • Handle Letters of Credit
  • Support trade finance instruments
  • Prepare tender documents
  • Submit tender documents
  • Perform regular reporting
  • Track data
  • Contribute to process improvements
  • Support cross-functional projects
  • Handle administrative tasks
  • Perform operational tasks

Work Experience

  • 3 years

Education

  • Vocational certificationOR
  • Bachelor's degree

Languages

  • EnglishBusiness Fluent
  • GermanBusiness Fluent
  • FrenchBasic

Tools & Technologies

  • SAP

Benefits

Competitive Pay

  • Market-related salary
  • Market-related benefits package

Learning & Development

  • Internal and external employee trainings
  • Leadership trainings
  • Trainee programs

Modern Equipment

  • Digital solutions
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Octapharma and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.

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