Sonova AG
Director, Product Cybersecurity(m/w/x)
Full-timeOn-siteSenior
Stäfa
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Global customer service framework design for hearing care solutions. Exceptional customer-orientation and support model design/optimization required. Hybrid work, 4-week workation option.
Requirements
- University degree in business, project management, marketing, or communications
- Exceptional customer-orientation and support model design/optimization
- Experience leading/designing customer support strategies and integrating new solutions
- Strategic thinking with strong analytical/problem-solving skills
- Entrepreneurial mindset, high ambiguity tolerance, penchant for experimentation
- Hands-on mentality and bias towards action
- Continuous improvement mindset and process development capability
- Ability to effect change in people, process, and technology
- Proactive collaborator, enjoys cross-functional work, indirect leadership
- Strong stakeholder management and ability to influence leadership
Tasks
- Design and standardize global customer service framework
- Define support models and governance for regions and countries
- Balance global consistency with local flexibility
- Champion service excellence and empower customer-facing teams
- Define and govern global customer service processes
- Build global SOPs and playbooks for consistent service
- Act as Global Process Owner for end-to-end service delivery
- Design and optimize support structures for scale and satisfaction
- Adapt support models to market-specific needs
- Ensure support models are scalable and flexible
- Drive customer-centric service culture through training and coaching
- Provide global playbooks and best practices
- Model and champion customer-first mindset
- Establish and track global KPIs for customer service
- Provide transparent reporting and dashboards
- Analyze results and implement improvement actions
- Build scalable customer service capabilities
- Partner with IT and Digital for knowledge management and automation
- Enhance efficiency and cost-effectiveness while maintaining service quality
Work Experience
- 8 - 10 years
Education
- Bachelor's degree
Languages
- English – Business Fluent
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Sonova AG and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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Global customer service framework design for hearing care solutions. Exceptional customer-orientation and support model design/optimization required. Hybrid work, 4-week workation option.
Requirements
- University degree in business, project management, marketing, or communications
- Exceptional customer-orientation and support model design/optimization
- Experience leading/designing customer support strategies and integrating new solutions
- Strategic thinking with strong analytical/problem-solving skills
- Entrepreneurial mindset, high ambiguity tolerance, penchant for experimentation
- Hands-on mentality and bias towards action
- Continuous improvement mindset and process development capability
- Ability to effect change in people, process, and technology
- Proactive collaborator, enjoys cross-functional work, indirect leadership
- Strong stakeholder management and ability to influence leadership
Tasks
- Design and standardize global customer service framework
- Define support models and governance for regions and countries
- Balance global consistency with local flexibility
- Champion service excellence and empower customer-facing teams
- Define and govern global customer service processes
- Build global SOPs and playbooks for consistent service
- Act as Global Process Owner for end-to-end service delivery
- Design and optimize support structures for scale and satisfaction
- Adapt support models to market-specific needs
- Ensure support models are scalable and flexible
- Drive customer-centric service culture through training and coaching
- Provide global playbooks and best practices
- Model and champion customer-first mindset
- Establish and track global KPIs for customer service
- Provide transparent reporting and dashboards
- Analyze results and implement improvement actions
- Build scalable customer service capabilities
- Partner with IT and Digital for knowledge management and automation
- Enhance efficiency and cost-effectiveness while maintaining service quality
Work Experience
- 8 - 10 years
Education
- Bachelor's degree
Languages
- English – Business Fluent
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Sonova AG and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
Sonova AG
Industry
Healthcare
Description
The company builds systems to render speech clear and free of noise using deep learning technology, empowering people with hearing loss.
Not a perfect match?
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