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Fresenius Kabi
5mo ago

Global Business Analyst & Admin (Marketing & Data Cloud) -Salesforce(m/w/x)

Bad Homburg vor der Höhe
Full-timeOn-siteExperienced

Description

In this role, you will enhance Marketing and Data operations while driving CRM initiatives and supporting users. Your day-to-day responsibilities will include creating training materials, configuring systems, and ensuring data quality, all while collaborating with various teams to optimize processes.

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Requirements

  • At least 5 years of professional experience in Pharma / Life Science industry
  • At least 3 years of professional experience as a Salesforce Business Analyst or Admin
  • University degree in business administration, economics, or similar field
  • Salesforce Admin Certification is a must
  • Profound project management and stakeholder management skills
  • In depth, practical experience with JIRA and Confluence
  • Independent, process- and result-oriented way of working
  • Excellent communication and presentation skills
  • Fluency in the English language is required, any additional languages are an advantage
  • Intercultural experience and willingness to travel internationally

Education

Bachelor's degree
OR
Master's degree

Work Experience

3 years

Tasks

  • Enhance and support Marketing & Data operations
  • Drive regional CRM initiatives and process optimizations
  • Deliver hands-on support to end users
  • Create and maintain targeted training materials
  • Conduct service-oriented training sessions
  • Contribute to the global OneCRM initiative
  • Support the design and configuration of OneCRM functionality
  • Establish a consistent service experience across regions
  • Define the Customer Engagement ecosystem within Marketing & Data
  • Prepare workshops for the localization phase
  • Define harmonized business processes across regions
  • Write Features & User Stories with solution design
  • Configure OneCRM instances focused on Marketing & Data Cloud
  • Support trainings and hypercare during implementation
  • Lead regional CRM initiatives and process optimizations
  • Develop training materials and provide training sessions
  • Deliver end-user support to drive CRM adoption
  • Manage data quality and maintain clean CRMs
  • Support reporting and analytics for data-driven decisions
  • Collaborate with regional teams, IT, and digital transformation

Tools & Technologies

JIRAConfluence

Languages

EnglishBusiness Fluent

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