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A-
A-Gas
19d ago

European Head of Customer Services(m/w/x)

Seevetal
Full-timeWith Home OfficeSenior

Description

You will lead the European customer service function, driving service excellence and aligning with the commercial and operations teams to ensure every customer experience is seamless and strategic.

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Requirements

  • Travel between Eygelshoven and Seevetal
  • Experience managing Customer Services Function
  • Leadership and team engagement skills
  • Excellent MS Office suite skills
  • Knowledge of SAP
  • Experience with Salesforce SaaS
  • Systems and process improvement skills
  • Decision making through influence
  • Commercial awareness
  • Financial forecasting and modelling experience
  • Teamwork and collaboration skills
  • Fluency in German and English
  • Multi-country Customer Services management experience
  • Knowledge of Dutch and Italian

Education

Bachelor's degree
OR
Master's degree

Work Experience

approx. 4 - 6 years

Tasks

  • Lead the European customer service function
  • Ensure high service delivery standards
  • Oversee regional order execution
  • Respond to customer enquiries and feedback
  • Drive continuous service excellence
  • Collaborate closely with the commercial team
  • Provide insights for sales forecasting
  • Support strategic planning initiatives
  • Maintain cross-functional alignment with operations
  • Ensure a seamless customer experience

Tools & Technologies

MS Office suiteSAPSalesforce

Languages

GermanBusiness Fluent

EnglishBusiness Fluent

DutchBasic

ItalianBasic

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