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CO
Coople
last mo.

Entry-level Product Operations Specialist(m/w/x)

Zürich
Full-timeOn-siteJunior
AI/ML

Description

In this role, you will be the go-to person for product-related inquiries, leveraging AI tools to streamline support. Your daily responsibilities will include solving complex issues, gathering feedback, and enhancing workflows while assisting colleagues in confidently using the platform.

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Requirements

  • •Bachelor's degree or commercial apprenticeship with further training in business
  • •Insatiable curiosity and hunger to learn
  • •Strong interest in product and user mindset
  • •Passion for leveraging AI to drive operational efficiency
  • •Ability to work in a fast-changing environment while staying structured
  • •Fluency in German and English
  • •Familiarity with basic analytics or diagnostic tools

Education

Bachelor's degree
OR
Vocational certification

Tasks

  • •Serve as the single point of contact for user queries
  • •Triage incoming product-related requests
  • •Ensure visibility and accountability from intake to resolution
  • •Collaborate with AI agents for first-line support
  • •Handle complex or escalated cases personally
  • •Refine AI agent behavior and improve automation
  • •Identify repetitive workflows for automation
  • •Explore and learn about new AI tools and technologies
  • •Collect qualitative product feedback from colleagues
  • •Transform recurring themes into actionable insights
  • •Manage operational tasks and workflows without automation
  • •Support internal teams with training on new workflows
  • •Create documentation to elevate product knowledge
  • •Build self-serve pathways for team members
  • •Represent the Product function in cross-functional collaborations

Tools & Technologies

SQL

Languages

German – Business Fluent

English – Business Fluent

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