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Employee Journey, Operational Excellence & Change Expert IV(m/w/x)
Description
In this role, you will focus on enhancing the employee experience while driving operational excellence in HR processes. Daily tasks will involve managing life-cycle events, optimizing processes, and collaborating on change initiatives, all while ensuring compliance and data quality.
Let AI find the perfect jobs for you!
Upload your CV and Nejo AI will find matching job offers for you.
Requirements
- •Experience in leading and coordinating change projects
- •Strong data analytics skills
- •Ability to perform analyses and determine solutions
- •Strong communication skills in English
- •Autonomy and initiative with a hands-on attitude
- •Organization and planning skills
- •Strong relationships with stakeholders at Group levels
- •Continuous communication and stakeholder engagement
- •Keen on risks and contribution to Risk/Compliance culture
- •Bachelor/Master degree and minimum 3 years of work experience
- •Good knowledge of HR administrative and/or HR controlling processes
- •Prior experience with Workday tool is a plus
- •Fluent in English, French is a plus
- •Keen on risks and contribution to Risk/Compliance culture
Education
Work Experience
3 years
Tasks
- •Manage employee life-cycle events with managers and employees
- •Ensure timely and accurate updates in Workday and HR files
- •Handle complex queries from employees and managers with Centralised People Services
- •Inform staff through various communication channels in coordination with the Communication Expert
- •Maintain and update policies and procedures in the Employee Journey domain
- •Oversee storage, archiving, and deletion processes for the HR department
- •Identify, analyze, and optimize operational processes for efficiency and quality
- •Represent Switzerland in global calls and understand the Group strategy and projects portfolio
- •Contribute to developing change plans and coordinate change projects towards an outsourced HR model
- •Collaborate with team members to address interdependencies during changes
- •Maintain a strong end-to-end perspective and manage complexity effectively
- •Leverage new technology to streamline internal and outsourced processes
- •Foster a culture that embraces and supports change
- •Prepare dashboards for Group and local Management
- •Act as the point of contact for the Global HR Data Maintenance team (Workday)
- •Perform complex HR data processing tasks and advise colleagues as needed
- •Ensure data quality standards are met within the HR local team
- •Implement new legal requirements in Workday across all modules
- •Raise issues and submit change requests for Workday configuration when necessary
- •Ensure compliance with data protection laws in HR processes
- •Take ownership of risk management within your area of expertise
- •Monitor key risk indicators
- •Ensure timely regulatory reporting (CSRD)
- •Report incidents and perform 'lessons learned' analysis to update procedures and policies
- •Act as backup for the Payroll & Benefits Expert during absences
Tools & Technologies
Languages
English – Business Fluent
French – Basic
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Employee Journey, Operational Excellence & Change Expert IV(m/w/x)
The AI Job Search Engine
Description
In this role, you will focus on enhancing the employee experience while driving operational excellence in HR processes. Daily tasks will involve managing life-cycle events, optimizing processes, and collaborating on change initiatives, all while ensuring compliance and data quality.
Let AI find the perfect jobs for you!
Upload your CV and Nejo AI will find matching job offers for you.
Requirements
- •Experience in leading and coordinating change projects
- •Strong data analytics skills
- •Ability to perform analyses and determine solutions
- •Strong communication skills in English
- •Autonomy and initiative with a hands-on attitude
- •Organization and planning skills
- •Strong relationships with stakeholders at Group levels
- •Continuous communication and stakeholder engagement
- •Keen on risks and contribution to Risk/Compliance culture
- •Bachelor/Master degree and minimum 3 years of work experience
- •Good knowledge of HR administrative and/or HR controlling processes
- •Prior experience with Workday tool is a plus
- •Fluent in English, French is a plus
- •Keen on risks and contribution to Risk/Compliance culture
Education
Work Experience
3 years
Tasks
- •Manage employee life-cycle events with managers and employees
- •Ensure timely and accurate updates in Workday and HR files
- •Handle complex queries from employees and managers with Centralised People Services
- •Inform staff through various communication channels in coordination with the Communication Expert
- •Maintain and update policies and procedures in the Employee Journey domain
- •Oversee storage, archiving, and deletion processes for the HR department
- •Identify, analyze, and optimize operational processes for efficiency and quality
- •Represent Switzerland in global calls and understand the Group strategy and projects portfolio
- •Contribute to developing change plans and coordinate change projects towards an outsourced HR model
- •Collaborate with team members to address interdependencies during changes
- •Maintain a strong end-to-end perspective and manage complexity effectively
- •Leverage new technology to streamline internal and outsourced processes
- •Foster a culture that embraces and supports change
- •Prepare dashboards for Group and local Management
- •Act as the point of contact for the Global HR Data Maintenance team (Workday)
- •Perform complex HR data processing tasks and advise colleagues as needed
- •Ensure data quality standards are met within the HR local team
- •Implement new legal requirements in Workday across all modules
- •Raise issues and submit change requests for Workday configuration when necessary
- •Ensure compliance with data protection laws in HR processes
- •Take ownership of risk management within your area of expertise
- •Monitor key risk indicators
- •Ensure timely regulatory reporting (CSRD)
- •Report incidents and perform 'lessons learned' analysis to update procedures and policies
- •Act as backup for the Payroll & Benefits Expert during absences
Tools & Technologies
Languages
English – Business Fluent
French – Basic
About the Company
ING Bank N.V. - Lancy/Geneva
Industry
FinancialServices
Description
The company is part of the EMEA Wholesale Banking network and provides services to various commercial sectors.
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