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ALAlnylam Pharmaceuticals, Inc.

Director, Patient Support Programs Lead(m/w/x)

Zug
Full-timeOn-siteSenior

Designing and governing patient support programs across multiple countries and cultures. Advanced degree and 6-10+ years of experience in PSPs and vendor management required. Overseeing complex vendor ecosystems and cross-functional collaboration.

Requirements

  • Advanced degree in life sciences, healthcare, public health, or related field (MD, PharmD, MSc, or equivalent preferred)
  • 6-10+ years of experience in Patient Support Programs, Medical Affairs, Patient Services, or Patient Experience, and Vendor and budget management in regulated environments
  • Strong understanding of compliance and data-privacy regulations (including GDPR), PSP governance models, and international healthcare systems
  • Ability to manage complex vendor ecosystems, lead cross-functional collaboration, and balance patient-centric design with operational and financial rigor
  • Experience working across multiple countries and cultures
  • Experience working in Japan or supporting Japan PSPs (advantageous)
  • Strategic thinking and execution capabilities
  • High accountability and quality focus
  • Strong financial and budget management acumen
  • Excellent stakeholder management and influencing skills
  • Data-driven mindset with ability to translate insights into actions
  • Deep commitment to patient centricity

Tasks

  • Design and govern patient support programs
  • Continuously improve PSPs across the region
  • Serve as regional point of accountability for PSP strategy
  • Oversee vendor management and compliance
  • Measure PSP performance and value
  • Map all PSPs across countries
  • Map PSP vendors and their services
  • Develop regional vendor governance framework
  • Implement vendor KPIs and performance metrics
  • Maintain regional PSP services catalogue
  • Create central repository for PSPs
  • Provide outputs for PSMF obligations
  • Classify PSPs for GVP relevance
  • Manage regional PSP budget
  • Identify cost-optimization opportunities
  • Ensure transparent spend tracking
  • Provide data-driven insights for investments
  • Map patient-facing PSP materials
  • Conduct gap analyses for PSP materials
  • Develop new patient-facing materials
  • Maintain regional repository of PSP materials
  • Oversee patient PSP educational websites
  • Support local content development
  • Align with internal policies and global standards
  • Mitigate risks with Compliance and Legal
  • Ensure compliant PSP design
  • Meet GDPR and local privacy obligations
  • Address patient and caregiver needs
  • Integrate patient insights into PSPs
  • Develop and track PSP KPIs
  • Identify gaps in PSP design
  • Drive continuous optimization of PSPs
  • Prepare executive updates on PSP performance

Work Experience

  • 6 years

Education

  • Master's degree

Languages

  • EnglishBusiness Fluent
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Alnylam Pharmaceuticals, Inc. and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.

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