ASAsphere Project Lead(m/w/x)

Description

You will drive global service excellence by leading strategic programs that enhance customer support. In this high-visibility role, you'll guide multifunctional teams to transform complex business needs into tangible results.

Requirements

• •5-7+ years of expertise experience
• •Desirable pharmaceutical or pharma services experience
• •Experience leading complex cross-functional programs
• •Expertise in Agile and hybrid management
• •Ability to manage diverse stakeholder groups
• •Experience collaborating with external product partners
• •Understanding of Global Customer Support processes
• •Outstanding leadership and conflict resolution skills
• •Self-starter with ability to work independently
• •Mandatory fluency in English
• •Willingness to travel up to 25%

Tasks

• •Lead the ASAsphere program's strategic direction
• •Maximize program adoption across global regions
• •Align initiatives with customer and organizational goals
• •Develop strategic options balancing cost and risk
• •Address technical and regulatory business needs
• •Establish accountability frameworks and performance metrics
• •Measure program impact at the affiliate level
• •Build and lead a multifunctional team
• •Foster a positive and urgent team environment
• •Champion a shared long-term program vision
• •Collaborate with stakeholders on solution adoption
• •Drive change management and continuous improvement
• •Represent the program to senior management
• •Translate business needs into tangible results
• •Manage ambiguous situations and stakeholder conflicts
• •Handle relationships with internal and external clients

Tools & Technologies