Sonar
Staff Site Reliability Engineer(m/w/x)
Full-timeRemoteExperienced
Bochum, Genf
New Job?Nejo!
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SEServiceNow
Data Center Operations Analyst(m/w/x)
Genf
Full-timeWith Home OfficeExperienced
AI/ML
Nejo AI Summary
In this role, you will oversee the daily operations of a data center, ensuring efficient management of tasks and resources while driving improvements in processes and technology. You will also play a key role in incident management and stakeholder communications.
Requirements
- Experience in data center operations management
- Experience managing planning, hardware installation, configuration, optimization, operations, and maintenance of data center
- Holistic experience overseeing systems performance and vendor management
- Experience in capacity planning and assessments for data center
- Good knowledge of data center facilities and infrastructure
- Experience managing vendors in a data center environment
- Strong analytical skills and ability to multi-task
- General documentation skills with emphasis on technical processes
- Knowledge and experience in ITIL process methodologies
- Proven ability to function in ambiguous situations
- Excellent communication, customer focus, problem solving, conflict management, time management, and interpersonal skills
- Deep passion for sustainability and compliance
- Some travel required domestically and internationally
- Self-motivated and positive with passion for developing new skills
Tasks
- Prioritize and assign trouble tickets to data center engineers
- Manage performance of data center operations across Switzerland
- Ensure effective management of day-to-day data center operations
- Oversee queue management and 24/7 shift arrangements
- Coordinate hardware logistics for data center operations
- Serve as a subject matter expert in data center operations and DCIM integrations
- Measure and meet all operational KPIs and metrics
- Report key metrics to peer teams
- Inspire and guide improvements in team processes and technology innovation
- Manage large-scale events and incident communications to executive stakeholders
- Build and manage workflows for data center operations
- Understand critical mechanical and electrical infrastructure
- Recommend and document policies to meet industry best practices and SLAs
- Maintain the on-call schedule, coordinating absences and vacations
- Strive to improve the quality and quantity of services provided
Work Experience
approx. 1 - 4 years
Education
Vocational certificationORBachelor's degree
Languages
English – Business Fluent
Benefits
Team Events
- •Supportive teams
- •Team building activities
Mental Health Support
- •Mental health resources
- •Company-wide well-being days
Family Support
- •Family support resources
- •Childcare and caregiving benefits
Generous Parental Leave
- •Parental leave programs
Learning & Development
- •Learning experience platform
- •Tuition reimbursement program
Mentorship & Coaching
- •Global mentoring program
Informal Culture
- •Employee belonging groups
- •Good working culture
Social Impact
- •Volunteering and community outreach programs
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of ServiceNow and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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SEServiceNow
Data Center Operations Analyst(m/w/x)
Genf
Full-timeWith Home OfficeExperienced
AI/ML
Nejo AI Summary
In this role, you will oversee the daily operations of a data center, ensuring efficient management of tasks and resources while driving improvements in processes and technology. You will also play a key role in incident management and stakeholder communications.
Requirements
- Experience in data center operations management
- Experience managing planning, hardware installation, configuration, optimization, operations, and maintenance of data center
- Holistic experience overseeing systems performance and vendor management
- Experience in capacity planning and assessments for data center
- Good knowledge of data center facilities and infrastructure
- Experience managing vendors in a data center environment
- Strong analytical skills and ability to multi-task
- General documentation skills with emphasis on technical processes
- Knowledge and experience in ITIL process methodologies
- Proven ability to function in ambiguous situations
- Excellent communication, customer focus, problem solving, conflict management, time management, and interpersonal skills
- Deep passion for sustainability and compliance
- Some travel required domestically and internationally
- Self-motivated and positive with passion for developing new skills
Tasks
- Prioritize and assign trouble tickets to data center engineers
- Manage performance of data center operations across Switzerland
- Ensure effective management of day-to-day data center operations
- Oversee queue management and 24/7 shift arrangements
- Coordinate hardware logistics for data center operations
- Serve as a subject matter expert in data center operations and DCIM integrations
- Measure and meet all operational KPIs and metrics
- Report key metrics to peer teams
- Inspire and guide improvements in team processes and technology innovation
- Manage large-scale events and incident communications to executive stakeholders
- Build and manage workflows for data center operations
- Understand critical mechanical and electrical infrastructure
- Recommend and document policies to meet industry best practices and SLAs
- Maintain the on-call schedule, coordinating absences and vacations
- Strive to improve the quality and quantity of services provided
Work Experience
approx. 1 - 4 years
Education
Vocational certificationORBachelor's degree
Languages
English – Business Fluent
Benefits
Team Events
- •Supportive teams
- •Team building activities
Mental Health Support
- •Mental health resources
- •Company-wide well-being days
Family Support
- •Family support resources
- •Childcare and caregiving benefits
Generous Parental Leave
- •Parental leave programs
Learning & Development
- •Learning experience platform
- •Tuition reimbursement program
Mentorship & Coaching
- •Global mentoring program
Informal Culture
- •Employee belonging groups
- •Good working culture
Social Impact
- •Volunteering and community outreach programs
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of ServiceNow and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
ServiceNow
Industry
IT
Description
The company brings innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®.
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