Description

In this role, you will oversee the daily operations of a data center, ensuring efficient management of tasks and resources while driving improvements in processes and technology. You will also play a key role in incident management and stakeholder communications.

Requirements

• •Experience in data center operations management
• •Experience managing planning, hardware installation, configuration, optimization, operations, and maintenance of data center
• •Holistic experience overseeing systems performance and vendor management
• •Experience in capacity planning and assessments for data center
• •Good knowledge of data center facilities and infrastructure
• •Experience managing vendors in a data center environment
• •Strong analytical skills and ability to multi-task
• •General documentation skills with emphasis on technical processes
• •Knowledge and experience in ITIL process methodologies
• •Proven ability to function in ambiguous situations
• •Excellent communication, customer focus, problem solving, conflict management, time management, and interpersonal skills
• •Deep passion for sustainability and compliance
• •Some travel required domestically and internationally
• •Self-motivated and positive with passion for developing new skills

Tasks

• •Prioritize and assign trouble tickets to data center engineers
• •Manage performance of data center operations across Switzerland
• •Ensure effective management of day-to-day data center operations
• •Oversee queue management and 24/7 shift arrangements
• •Coordinate hardware logistics for data center operations
• •Serve as a subject matter expert in data center operations and DCIM integrations
• •Measure and meet all operational KPIs and metrics
• •Report key metrics to peer teams
• •Inspire and guide improvements in team processes and technology innovation
• •Manage large-scale events and incident communications to executive stakeholders
• •Build and manage workflows for data center operations
• •Understand critical mechanical and electrical infrastructure
• •Recommend and document policies to meet industry best practices and SLAs
• •Maintain the on-call schedule, coordinating absences and vacations
• •Strive to improve the quality and quantity of services provided

Benefits