SumUp
Customer Support Agent with Finnish and English(m/w/x)
Full-timeOn-siteExperienced
Berlin
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Supporting small business merchants with payment and finance tool inquiries via phone, email, chat, and social media. Experience with CRM systems preferred. Annual €2000 L&D budget, 30 days sabbatical after 3 years.
Requirements
- Multi-tasking skills
- Excellent verbal and written communication
- Problem-solving attitude
- Experience with CRM systems
- Ability to work in a team and independently
Tasks
- Support German-speaking customers via phone, email, chat, and social media
- Support merchants regarding POS solution inquiries
- Optimize customer-related processes to enhance merchant satisfaction
Education
- Compulsory education
Languages
- German – Business Fluent
- English – Business Fluent
Tools & Technologies
- CRM systems
Benefits
Learning & Development
- Annual L&D budget of €2000
Workation & Sabbatical
- 30 days sabbatical after 3 years
Bonuses & Incentives
- Referral bonus
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of SumUp and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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Supporting small business merchants with payment and finance tool inquiries via phone, email, chat, and social media. Experience with CRM systems preferred. Annual €2000 L&D budget, 30 days sabbatical after 3 years.
Requirements
- Multi-tasking skills
- Excellent verbal and written communication
- Problem-solving attitude
- Experience with CRM systems
- Ability to work in a team and independently
Tasks
- Support German-speaking customers via phone, email, chat, and social media
- Support merchants regarding POS solution inquiries
- Optimize customer-related processes to enhance merchant satisfaction
Education
- Compulsory education
Languages
- German – Business Fluent
- English – Business Fluent
Tools & Technologies
- CRM systems
Benefits
Learning & Development
- Annual L&D budget of €2000
Workation & Sabbatical
- 30 days sabbatical after 3 years
Bonuses & Incentives
- Referral bonus
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of SumUp and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
SumUp
Industry
FinancialServices
Description
The company is a leading global fintech company committed to leveling the playing field for small businesses.
Not a perfect match?
- SumUp
Customer Support Agent with Finnish and English(m/w/x)
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Customer Success Advisor(m/w/x)
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German Client Support Agent(m/w/x)
Full-timeOn-siteEntry LevelBerlin