Entyre & Pflegewegweiser
Customer Success Specialist(m/w/x)
Full-timeWith HomeofficeJunior
Dübendorf
New Job?Nejo!
Your personal AI career agent
CACaplena
Customer Success Specialist(m/w/x)
Zürich
Full-timeWith Home OfficeExperienced
AI/ML
Nejo AI Summary
AI-powered text analysis support for open-ended feedback at Swiss tech start-up. Customer success and project management experience required. Flexible hours, remote option, MacBook Air.
Requirements
- Proven experience in customer success, market research, or similar
- Strong project management skills
- Excellent written and verbal communication skills
- Fluency in English and German
- Affinity for data handling and analysis
- Analytical mindset for troubleshooting technical issues
- Adaptability to dynamic environments and learning new technologies
Tasks
- Respond to customer inquiries
- Coordinate with internal teams for resolutions
- Optimize support processes
- Create training resources
- Categorize customer queries
- Conduct project briefings
- Gather customer requirements
- Assess data files
- Restructure data for import
- Coordinate with language specialists
- Present results to clients
- Handle change requests
- Stay updated on product knowledge
- Stay updated on industry trends
- Manage knowledge base content
- Improve knowledge base structure
- Create instructional videos
- Conduct basic product training
- Progress to advanced training
Work Experience
- approx. 1 - 4 years
Education
- High school diploma
Languages
- English – Fluent
- German – Fluent
Benefits
Flexible Working
- Flexible working hours
- Remote opportunity
Modern Equipment
- MacBook Air
Competitive Pay
- Equity
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Caplena and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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CACaplena
Customer Success Specialist(m/w/x)
Zürich
Full-timeWith Home OfficeExperienced
AI/ML
Nejo AI Summary
AI-powered text analysis support for open-ended feedback at Swiss tech start-up. Customer success and project management experience required. Flexible hours, remote option, MacBook Air.
Requirements
- Proven experience in customer success, market research, or similar
- Strong project management skills
- Excellent written and verbal communication skills
- Fluency in English and German
- Affinity for data handling and analysis
- Analytical mindset for troubleshooting technical issues
- Adaptability to dynamic environments and learning new technologies
Tasks
- Respond to customer inquiries
- Coordinate with internal teams for resolutions
- Optimize support processes
- Create training resources
- Categorize customer queries
- Conduct project briefings
- Gather customer requirements
- Assess data files
- Restructure data for import
- Coordinate with language specialists
- Present results to clients
- Handle change requests
- Stay updated on product knowledge
- Stay updated on industry trends
- Manage knowledge base content
- Improve knowledge base structure
- Create instructional videos
- Conduct basic product training
- Progress to advanced training
Work Experience
- approx. 1 - 4 years
Education
- High school diploma
Languages
- English – Fluent
- German – Fluent
Benefits
Flexible Working
- Flexible working hours
- Remote opportunity
Modern Equipment
- MacBook Air
Competitive Pay
- Equity
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Caplena and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Caplena
Industry
IT
Description
The company is an award-winning Swiss tech start-up that provides an AI tool to extract insights from feedback.
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