Salesforce
Customer Success Manager, Health/ Life Sciences Cloud - Pharma/ Med Tech Industry - French or German Speaking(m/w/x)
Full-timeOn-siteSenior
Zürich
New Job?Nejo!
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40400 salesforce.com sarl
Customer Success Manager, Senior Manager - Nonprofit(m/w/x)
Zürich
Full-timeOn-siteSenior
AI/ML
Nejo AI Summary
Orchestrating Salesforce Nonprofit Cloud deliverables for IT and business leaders. Minimum 7 years technical customer success or SaaS platform experience required. AI agent acceleration, balance support.
Requirements
- Minimum 7 years experience in Technical Customer Success, Salesforce CRM or SaaS platform use, project leadership, technology solutions development, technical solutions, or solutions architecture
- Salesforce Nonprofit Cloud or competing platform experience
- 4+ years management consulting experience
- Exceptional communication and presentation skills
- Skills for analyzing technical concepts and translating to business terms
- Ability to explain complex technical concepts in business terms
- Knowledge of software development process and design methodologies
- Experience leading cross-functional teams for customer needs resolution
- Experience working with NGO customers
- Salesforce product certifications are a plus
- Knowledge of Salesforce products and features
- Experience working with Enterprise-level customers
- Occasional travel to customer sites
- Availability for after-hour or weekend coverage
Tasks
- Serve as single point of customer accountability
- Orchestrate all Signature deliverables and experiences
- Cultivate stakeholder relationships with IT and business leaders
- Help customers achieve business goals on Salesforce
- Coordinate completion of Signature Success services
- Provide proactive Salesforce feature guidance
- Advise on adoption of new Salesforce features
- Identify potential challenges and risks in implementation
- Communicate value of Signature Success
- Ensure collaborators understand Signature Success value
- Advocate for customers in high-severity case resolution
- Assist with timely resolution of high-severity issues
Work Experience
- 7 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
Tools & Technologies
- Salesforce CRM
- SaaS
- Salesforce Nonprofit Cloud
Benefits
Mental Health Support
- Balance support
- Resources for best self
Other Benefits
- AI agent acceleration
- Reasonable accommodation during application/recruiting process
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of 400 salesforce.com sarl and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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40400 salesforce.com sarl
Customer Success Manager, Senior Manager - Nonprofit(m/w/x)
Zürich
Full-timeOn-siteSenior
AI/ML
Nejo AI Summary
Orchestrating Salesforce Nonprofit Cloud deliverables for IT and business leaders. Minimum 7 years technical customer success or SaaS platform experience required. AI agent acceleration, balance support.
Requirements
- Minimum 7 years experience in Technical Customer Success, Salesforce CRM or SaaS platform use, project leadership, technology solutions development, technical solutions, or solutions architecture
- Salesforce Nonprofit Cloud or competing platform experience
- 4+ years management consulting experience
- Exceptional communication and presentation skills
- Skills for analyzing technical concepts and translating to business terms
- Ability to explain complex technical concepts in business terms
- Knowledge of software development process and design methodologies
- Experience leading cross-functional teams for customer needs resolution
- Experience working with NGO customers
- Salesforce product certifications are a plus
- Knowledge of Salesforce products and features
- Experience working with Enterprise-level customers
- Occasional travel to customer sites
- Availability for after-hour or weekend coverage
Tasks
- Serve as single point of customer accountability
- Orchestrate all Signature deliverables and experiences
- Cultivate stakeholder relationships with IT and business leaders
- Help customers achieve business goals on Salesforce
- Coordinate completion of Signature Success services
- Provide proactive Salesforce feature guidance
- Advise on adoption of new Salesforce features
- Identify potential challenges and risks in implementation
- Communicate value of Signature Success
- Ensure collaborators understand Signature Success value
- Advocate for customers in high-severity case resolution
- Assist with timely resolution of high-severity issues
Work Experience
- 7 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
Tools & Technologies
- Salesforce CRM
- SaaS
- Salesforce Nonprofit Cloud
Benefits
Mental Health Support
- Balance support
- Resources for best self
Other Benefits
- AI agent acceleration
- Reasonable accommodation during application/recruiting process
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of 400 salesforce.com sarl and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
400 salesforce.com sarl
Industry
IT
Description
The company is the #1 AI CRM, driving customer success through innovation and technology.
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