Customer Success Manager – Core (Ads, Social, Marketing)(m/w/x)

Description

As a trusted advisor, you will bridge the gap between business goals and platform capabilities to help strategic customers maximize their ROI across the company's marketing and advertising suite.

Requirements

• •6+ years MarTech, AdTech, or consulting
• •Fluency in German and English
• •Experience in campaign or brand strategy
• •Understanding of omnichannel strategy and analytics
• •Ability to optimize enterprise tagging structures
• •Executive presentation and stakeholder management skills
• •Data fluency and KPI interpretation skills
• •Experience with Sprinklr or similar platforms
• •Familiarity with social ad platforms
• •Experience leading digital transformation projects
• •PMP, Agile, or relevant certification
• •Strong business acumen and advisory skills
• •Relationship-building skills and collaborative mindset
• •Customer-first thinking and empathy
• •Proactive problem-solving and strategic distillation

Tasks

• •Lead strategic technical relationships for Core product suites
• •Advise on platform architecture and governance frameworks
• •Translate marketing KPIs into platform configurations
• •Manage the end-to-end customer adoption lifecycle
• •Align platform adoption with customer-specific goals
• •Conduct workspace audits and usage diagnostics
• •Build playbooks for campaign and influencer management
• •Coordinate cross-functional teams to address technical challenges
• •Execute business reviews and ROI narratives
• •Co-develop success plans and product rollout timelines
• •Deliver stakeholder workshops and advanced user trainings
• •Identify and resolve platform adoption blockers
• •Cultivate internal champions to strengthen platform advocacy
• •Provide product feedback based on customer insights
• •Align customer strategies with future roadmap capabilities
• •Identify upsell and cross-sell growth opportunities
• •Position the platform as a tech stack consolidator

Tools & Technologies

Benefits