Description

In this role, you will drive post-sales success by partnering with C-level executives and guiding business transformations. Your focus will be on building strong relationships, mitigating risks, and ensuring customers achieve their long-term goals with ServiceNow.

Requirements

• •Strong background in enterprise-level SaaS transformation
• •Experience leveraging AI for work processes
• •Extensive experience in large-scale digital transformations
• •Proven ability to engage with senior executives
• •Minimum of 10 years in management consulting or leadership
• •Success in managing complex strategic accounts
• •Ability to solve complex business challenges
• •Experience in cross-functional leadership
• •Ability to navigate dynamic environments
• •Skilled in designing scalable processes
• •Exceptional communication and collaboration skills
• •Deep understanding of customer challenges
• •C-level German and English language skills
• •English language skills

Tasks

• •Lead post-sales transformation for customers
• •Align ServiceNow offerings with customer goals
• •Build strong relationships with C-level executives
• •Partner with Account Executives on sales strategies
• •Identify and mitigate potential risks to success
• •Guide the Customer Success team to meet KPIs
• •Align customer roadmaps with new revenue opportunities
• •Incorporate customer feedback for continuous improvement
• •Drive innovative solutions to achieve customer goals
• •Establish and review success metrics with customers
• •Refine business transformation plans to ensure value realization