Sprinklr Switzerland GmbH
Customer Success Manager – Core (Ads, Social, Marketing)(m/w/x)
Full-timeOn-siteSenior
Zürich
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SASalesforce
Customer Success Manager, Health/ Life Sciences Cloud - Pharma/ Med Tech Industry - French or German Speaking(m/w/x)
Zürich
Full-timeOn-siteSenior
AI/ML
Nejo AI Summary
Driving adoption of Salesforce AI CRM for pharma/med tech clients, aligning capabilities to business outcomes. 5+ years industry and technical customer success expertise required. Hybrid work, 4-week workation option.
Requirements
- 5+ years relevant industry expertise
- Technical Customer Success expertise
- SaaS platform use expertise
- Project leadership expertise
- Consulting expertise
- Solutions Development expertise
- Technical Architecture expertise
- Solutions Architecture expertise
- Salesforce Health or Life Sciences Cloud experience
- Competing Health or Life Sciences Industry technology experience
- Exceptional communication skills
- Exceptional presentation skills
- Ability to communicate and influence effectively at all levels
- Skills for analyzing technical concepts
- Translating technical concepts into business terms
- Mapping business requirements into technical features
- Ability to explain complex technical concepts in business-friendly terms
- Ability to explain customer needs to internal partners
- Knowledge of software development process
- Knowledge of design methodologies
- Experience leading cross-functional teams
- Facilitating resolution of customer needs or projects
- +2 years in Salesforce Ecosystem
- Salesforce product certifications are a plus
- Knowledge of Salesforce products and features
- Knowledge of Salesforce capabilities
- Knowledge of Salesforce best use
- Knowledge of how to deploy Salesforce
- Degree or equivalent experience required
- Work from local Salesforce office 3 days a week
Tasks
- Support customers with business priorities
- Align Salesforce capabilities to business outcomes
- Support product launches and deployments
- Manage platform performance and issue resolution
- Drive industry-specific adoption of Core Clouds
- Partner with assigned accounts
- Focus on customer business goals
- Improve customer technical and operational health
- Maximize value from Salesforce investment
- Maintain awareness of customer events and needs
- Identify customer risks and value drivers
- Build customer success track record
- Communicate with partners effectively
- Translate business needs to solutions
- Forge relationships with customers and account teams
- Develop deep technical understanding of Salesforce implementation
- Share standard methodologies
- Promote adoption of proactive services
- Optimize the platform for customer success
- Provide special care during peak events
- Act as a point of contact for major incidents
- Own customer expectations during incident resolution
- Serve as technical interface for customers
- Collaborate with internal and external teams
- Orchestrate Signature deliverables, experience, renewal, and expansion
- Cultivate stakeholder relationships with customer leadership
- Help customers achieve business goals on Salesforce
- Coordinate completion of Signature Success services
- Provide proactive Salesforce feature guidance
- Advise customers on new feature adoption
- Identify challenges and risks in customer implementations
- Communicate the value of Signature Success
- Ensure collaborators understand Signature Success value
- Act as an advocate for customers during case triage
- Assist with timely resolution of high-severity cases
- Conduct quarterly reviews
- Identify trends and provide release recommendations
- Ensure stability, performance, and feature enhancement
- Build multidisciplinary relationships with internal teams
- Coordinate customer relationships for success
- Coordinate customer relationships for revenue opportunities
- Provide after-hour or weekend coverage as needed
- Anticipate and adapt to role changes
Work Experience
- 5 years
Education
- Bachelor's degree
Languages
- English – Business Fluent
- French – Business Fluent
- German – Business Fluent
Tools & Technologies
- Salesforce Health Cloud
- Salesforce Life Sciences Cloud
- SaaS
- Salesforce
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Salesforce and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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SASalesforce
Customer Success Manager, Health/ Life Sciences Cloud - Pharma/ Med Tech Industry - French or German Speaking(m/w/x)
Zürich
Full-timeOn-siteSenior
AI/ML
Nejo AI Summary
Driving adoption of Salesforce AI CRM for pharma/med tech clients, aligning capabilities to business outcomes. 5+ years industry and technical customer success expertise required. Hybrid work, 4-week workation option.
Requirements
- 5+ years relevant industry expertise
- Technical Customer Success expertise
- SaaS platform use expertise
- Project leadership expertise
- Consulting expertise
- Solutions Development expertise
- Technical Architecture expertise
- Solutions Architecture expertise
- Salesforce Health or Life Sciences Cloud experience
- Competing Health or Life Sciences Industry technology experience
- Exceptional communication skills
- Exceptional presentation skills
- Ability to communicate and influence effectively at all levels
- Skills for analyzing technical concepts
- Translating technical concepts into business terms
- Mapping business requirements into technical features
- Ability to explain complex technical concepts in business-friendly terms
- Ability to explain customer needs to internal partners
- Knowledge of software development process
- Knowledge of design methodologies
- Experience leading cross-functional teams
- Facilitating resolution of customer needs or projects
- +2 years in Salesforce Ecosystem
- Salesforce product certifications are a plus
- Knowledge of Salesforce products and features
- Knowledge of Salesforce capabilities
- Knowledge of Salesforce best use
- Knowledge of how to deploy Salesforce
- Degree or equivalent experience required
- Work from local Salesforce office 3 days a week
Tasks
- Support customers with business priorities
- Align Salesforce capabilities to business outcomes
- Support product launches and deployments
- Manage platform performance and issue resolution
- Drive industry-specific adoption of Core Clouds
- Partner with assigned accounts
- Focus on customer business goals
- Improve customer technical and operational health
- Maximize value from Salesforce investment
- Maintain awareness of customer events and needs
- Identify customer risks and value drivers
- Build customer success track record
- Communicate with partners effectively
- Translate business needs to solutions
- Forge relationships with customers and account teams
- Develop deep technical understanding of Salesforce implementation
- Share standard methodologies
- Promote adoption of proactive services
- Optimize the platform for customer success
- Provide special care during peak events
- Act as a point of contact for major incidents
- Own customer expectations during incident resolution
- Serve as technical interface for customers
- Collaborate with internal and external teams
- Orchestrate Signature deliverables, experience, renewal, and expansion
- Cultivate stakeholder relationships with customer leadership
- Help customers achieve business goals on Salesforce
- Coordinate completion of Signature Success services
- Provide proactive Salesforce feature guidance
- Advise customers on new feature adoption
- Identify challenges and risks in customer implementations
- Communicate the value of Signature Success
- Ensure collaborators understand Signature Success value
- Act as an advocate for customers during case triage
- Assist with timely resolution of high-severity cases
- Conduct quarterly reviews
- Identify trends and provide release recommendations
- Ensure stability, performance, and feature enhancement
- Build multidisciplinary relationships with internal teams
- Coordinate customer relationships for success
- Coordinate customer relationships for revenue opportunities
- Provide after-hour or weekend coverage as needed
- Anticipate and adapt to role changes
Work Experience
- 5 years
Education
- Bachelor's degree
Languages
- English – Business Fluent
- French – Business Fluent
- German – Business Fluent
Tools & Technologies
- Salesforce Health Cloud
- Salesforce Life Sciences Cloud
- SaaS
- Salesforce
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Salesforce and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Salesforce
Industry
IT
Description
Salesforce is the #1 AI CRM, driving business innovation and customer success through AI.
Not a perfect match?
- Sprinklr Switzerland GmbH
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