Sprinklr Switzerland GmbH
Customer Success Manager – Core (Ads, Social, Marketing)(m/w/x)
Full-timeOn-siteSenior
Zürich
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Advise up to 10 Fortune 1000 customers on SAP software, managing $6M+ annual revenue. 5+ years Enterprise SaaS customer advocacy required. Constant learning and skill growth opportunities.
Requirements
- 5+ years Enterprise SaaS customer advocacy/engagement
- Customer success, account management, or post-sales experience
- Experience with Fortune 1000 companies and executives
- Managing quarterly retention and growth quota
- Maintained Enterprise customer accounts (4000+ Employees)
- Increase customer satisfaction, adoption, and retention
- Applying technical product knowledge
- Exceptional German communication and presentation skills
- Exceptional English communication and presentation skills
- High competency in sales discovery methodologies
- Ability to run Return on Investment discussions
- Enterprise solution sales experience
- Partnered with account executives on sales opportunities
Tasks
- Advise a portfolio of up to 10 Fortune 1000 customers
- Manage up to $6M in annual revenue
- Provide internal feedback to maximize customer value and retention
- Schedule and prepare Executive Business Reviews
- Increase customer adoption and prove ROI
- Maintain product and roadmap knowledge
- Guide customers to higher Adoption Scores
- Educate customers on relevant features
- Understand industry trends and digital adoption challenges
- Identify and address customer use cases
- Build strategic relationships with decision-makers
- Develop Success Plans with the Account team
- Monitor customer health and proactively address risks
- Collaborate with the WalkMe Account Team for renewals and expansions
Work Experience
- 5 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Business Fluent
- English – Business Fluent
Benefits
Learning & Development
- Constant learning
- Skill growth
Other Benefits
- Great benefits
- Accessibility accommodations
Mentorship & Coaching
- Team growth support
Informal Culture
- Culture of inclusion
Healthcare & Fitness
- Focus on health and well-being
Flexible Working
- Flexible working models
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of SAP and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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Advise up to 10 Fortune 1000 customers on SAP software, managing $6M+ annual revenue. 5+ years Enterprise SaaS customer advocacy required. Constant learning and skill growth opportunities.
Requirements
- 5+ years Enterprise SaaS customer advocacy/engagement
- Customer success, account management, or post-sales experience
- Experience with Fortune 1000 companies and executives
- Managing quarterly retention and growth quota
- Maintained Enterprise customer accounts (4000+ Employees)
- Increase customer satisfaction, adoption, and retention
- Applying technical product knowledge
- Exceptional German communication and presentation skills
- Exceptional English communication and presentation skills
- High competency in sales discovery methodologies
- Ability to run Return on Investment discussions
- Enterprise solution sales experience
- Partnered with account executives on sales opportunities
Tasks
- Advise a portfolio of up to 10 Fortune 1000 customers
- Manage up to $6M in annual revenue
- Provide internal feedback to maximize customer value and retention
- Schedule and prepare Executive Business Reviews
- Increase customer adoption and prove ROI
- Maintain product and roadmap knowledge
- Guide customers to higher Adoption Scores
- Educate customers on relevant features
- Understand industry trends and digital adoption challenges
- Identify and address customer use cases
- Build strategic relationships with decision-makers
- Develop Success Plans with the Account team
- Monitor customer health and proactively address risks
- Collaborate with the WalkMe Account Team for renewals and expansions
Work Experience
- 5 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Business Fluent
- English – Business Fluent
Benefits
Learning & Development
- Constant learning
- Skill growth
Other Benefits
- Great benefits
- Accessibility accommodations
Mentorship & Coaching
- Team growth support
Informal Culture
- Culture of inclusion
Healthcare & Fitness
- Focus on health and well-being
Flexible Working
- Flexible working models
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of SAP and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
SAP
Industry
IT
Description
SAP innovations help over four hundred thousand customers worldwide work together more efficiently and use business insight more effectively.
Not a perfect match?
- Sprinklr Switzerland GmbH
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