ServiceNow
Customer Success Executive - German Speaking(m/w/x)
Full-timeOn-siteSenior
Glattbrugg
New Job?Nejo!
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SP
Sprinklr Switzerland GmbHCustomer Success Manager – Core (Ads, Social, Marketing)(m/w/x)
Zürich
Full-timeOn-siteSenior
AI/ML
Description
As a trusted advisor, you will bridge the gap between business goals and platform capabilities to help strategic customers maximize their ROI across the company's marketing and advertising suite.
Let AI find the perfect jobs for you!
Upload your CV and Nejo AI will find matching job offers for you.
Requirements
- •6+ years MarTech, AdTech, or consulting
- •Fluency in German and English
- •Experience in campaign or brand strategy
- •Understanding of omnichannel strategy and analytics
- •Ability to optimize enterprise tagging structures
- •Executive presentation and stakeholder management skills
- •Data fluency and KPI interpretation skills
- •Experience with Sprinklr or similar platforms
- •Familiarity with social ad platforms
- •Experience leading digital transformation projects
- •PMP, Agile, or relevant certification
- •Strong business acumen and advisory skills
- •Relationship-building skills and collaborative mindset
- •Customer-first thinking and empathy
- •Proactive problem-solving and strategic distillation
Education
Bachelor's degree
OR
Master's degree
Work Experience
6 years
Tasks
- •Lead strategic technical relationships for Core product suites
- •Advise on platform architecture and governance frameworks
- •Translate marketing KPIs into platform configurations
- •Manage the end-to-end customer adoption lifecycle
- •Align platform adoption with customer-specific goals
- •Conduct workspace audits and usage diagnostics
- •Build playbooks for campaign and influencer management
- •Coordinate cross-functional teams to address technical challenges
- •Execute business reviews and ROI narratives
- •Co-develop success plans and product rollout timelines
- •Deliver stakeholder workshops and advanced user trainings
- •Identify and resolve platform adoption blockers
- •Cultivate internal champions to strengthen platform advocacy
- •Provide product feedback based on customer insights
- •Align customer strategies with future roadmap capabilities
- •Identify upsell and cross-sell growth opportunities
- •Position the platform as a tech stack consolidator
Tools & Technologies
SprinklrAdobeSalesforce Marketing CloudKhorosMetaGoogleTikTok
Languages
German – Business Fluent
English – Business Fluent
Benefits
Healthcare & Fitness
- •Voluntary healthcare coverage
More Vacation Days
- •Paid time off
Mentorship & Coaching
- •Open Mentoring Program
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Sprinklr Switzerland GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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SP
Sprinklr Switzerland GmbHCustomer Success Manager – Core (Ads, Social, Marketing)(m/w/x)
Zürich
Full-timeOn-siteSenior
AI/ML
New Job?Nejo!
The AI Job Search Engine
Description
As a trusted advisor, you will bridge the gap between business goals and platform capabilities to help strategic customers maximize their ROI across the company's marketing and advertising suite.
Let AI find the perfect jobs for you!
Upload your CV and Nejo AI will find matching job offers for you.
Requirements
- •6+ years MarTech, AdTech, or consulting
- •Fluency in German and English
- •Experience in campaign or brand strategy
- •Understanding of omnichannel strategy and analytics
- •Ability to optimize enterprise tagging structures
- •Executive presentation and stakeholder management skills
- •Data fluency and KPI interpretation skills
- •Experience with Sprinklr or similar platforms
- •Familiarity with social ad platforms
- •Experience leading digital transformation projects
- •PMP, Agile, or relevant certification
- •Strong business acumen and advisory skills
- •Relationship-building skills and collaborative mindset
- •Customer-first thinking and empathy
- •Proactive problem-solving and strategic distillation
Education
Bachelor's degree
OR
Master's degree
Work Experience
6 years
Tasks
- •Lead strategic technical relationships for Core product suites
- •Advise on platform architecture and governance frameworks
- •Translate marketing KPIs into platform configurations
- •Manage the end-to-end customer adoption lifecycle
- •Align platform adoption with customer-specific goals
- •Conduct workspace audits and usage diagnostics
- •Build playbooks for campaign and influencer management
- •Coordinate cross-functional teams to address technical challenges
- •Execute business reviews and ROI narratives
- •Co-develop success plans and product rollout timelines
- •Deliver stakeholder workshops and advanced user trainings
- •Identify and resolve platform adoption blockers
- •Cultivate internal champions to strengthen platform advocacy
- •Provide product feedback based on customer insights
- •Align customer strategies with future roadmap capabilities
- •Identify upsell and cross-sell growth opportunities
- •Position the platform as a tech stack consolidator
Tools & Technologies
SprinklrAdobeSalesforce Marketing CloudKhorosMetaGoogleTikTok
Languages
German – Business Fluent
English – Business Fluent
Benefits
Healthcare & Fitness
- •Voluntary healthcare coverage
More Vacation Days
- •Paid time off
Mentorship & Coaching
- •Open Mentoring Program
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Sprinklr Switzerland GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Sprinklr Switzerland GmbH
Industry
IT
Description
The company provides an AI-native platform for Unified Customer Experience Management, helping brands enhance customer interactions.
Not a perfect match?
- ServiceNow
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Full-timeOn-siteSeniorZürich - PricewaterhouseCoopers AG
Manager / Senior Manager, Customer Transformation(m/w/x)
Full-timeOn-siteSeniorZürich - Kyndryl Switzerland GmbH
Customer Partner - Banking(m/w/x)
Full-timeOn-siteSeniorZürich