Fiserv
Customer Success Agent - Collections(m/w/x)
Full-timeOn-siteExperienced
Nürnberg
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Resolving cardholder inquiries and electronic payment concerns for a global Fintech leader. Customer service experience preferred. Exposure to complex payment systems.
Requirements
- Idealerweise Berufserfahrung in der Kundenbetreuung
- Interesse an Zusammenhängen und Prozessen
- Offenheit für vielseitige Systemlandschaften
- Hohe Kunden- und Serviceorientierung
- Freude am Kundenkontakt
- Sehr gute Deutschkenntnisse
- Englischkenntnisse wünschenswert
- Weitere Fremdsprache von Vorteil
Tasks
- Provide phone and email support for merchants
- Resolve cardholder inquiries regarding credit cards
- Handle customer concerns about electronic payments
- Explain self-service solutions to merchants
- Research and track payment transactions
- Clarify and explain billing statements
- Document all processed cases meticulously
- Analyze error messages and arrange terminal replacements
- Conduct collection calls for outstanding payments
- Work night shifts and weekend rotations
Work Experience
- approx. 1 - 4 years
Education
- Compulsory education
Languages
- German – Business Fluent
- English – Business Fluent
- French – Basic
- Italian – Basic
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Fiserv and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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Resolving cardholder inquiries and electronic payment concerns for a global Fintech leader. Customer service experience preferred. Exposure to complex payment systems.
Requirements
- Idealerweise Berufserfahrung in der Kundenbetreuung
- Interesse an Zusammenhängen und Prozessen
- Offenheit für vielseitige Systemlandschaften
- Hohe Kunden- und Serviceorientierung
- Freude am Kundenkontakt
- Sehr gute Deutschkenntnisse
- Englischkenntnisse wünschenswert
- Weitere Fremdsprache von Vorteil
Tasks
- Provide phone and email support for merchants
- Resolve cardholder inquiries regarding credit cards
- Handle customer concerns about electronic payments
- Explain self-service solutions to merchants
- Research and track payment transactions
- Clarify and explain billing statements
- Document all processed cases meticulously
- Analyze error messages and arrange terminal replacements
- Conduct collection calls for outstanding payments
- Work night shifts and weekend rotations
Work Experience
- approx. 1 - 4 years
Education
- Compulsory education
Languages
- German – Business Fluent
- English – Business Fluent
- French – Basic
- Italian – Basic
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Fiserv and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
Fiserv
Industry
FinancialServices
Description
The company is a global leader in Fintech and payments, connecting financial institutions, corporations, merchants, and consumers securely.
Not a perfect match?
- Fiserv
Customer Success Agent - Collections(m/w/x)
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