Fiserv
Customer Success Agent(m/w/x)
Full-timeOn-siteExperienced
Nürnberg
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Leading and coaching a support team for cashless payment transaction inquiries at a payment processing firm. Disciplinary and technical leadership competence with several years of service sector experience required. Work within a complex global payment infrastructure.
Requirements
- Erfahrung im Dienstleistungssektor und mehrjährige Berufspraxis
- Disziplinarische und fachliche Führungskompetenz
- Eigeninitiative, Belastbarkeit und zielorientiertes Arbeiten
- Kommunikationsfähigkeiten, Einfühlungsvermögen und soziale Kompetenz
- Souveränes und professionelles Auftreten
- Serviceorientierung und sehr gute organisatorische Fähigkeiten
- Sehr gute Deutsch- und gute Englischkenntnisse
- Sicherer Umgang mit MS Office
- Erfahrung im internen oder externen Projektmanagement
- Kenntnisse der Fintech- oder Zahlungsverkehrsbranche
- Aus- oder Weiterbildungen in Führung oder Management
- Fortgeschrittene Problemlösungsfähigkeiten
Tasks
- Lead and coach the support team
- Manage phone and written merchant support
- Support cashless payment transaction inquiries
- Foster individual employee development
- Conduct performance reviews and set goals
- Ensure smooth daily business operations
- Maintain high service quality and satisfaction
- Analyze and optimize internal processes
- Support the implementation of internal projects
- Process professional customer inquiries and orders
Education
- Vocational certification
Languages
- German – Business Fluent
- English – Business Fluent
Tools & Technologies
- MS Office
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Fiserv and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Not a perfect match?
- Fiserv
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Leading and coaching a support team for cashless payment transaction inquiries at a payment processing firm. Disciplinary and technical leadership competence with several years of service sector experience required. Work within a complex global payment infrastructure.
Requirements
- Erfahrung im Dienstleistungssektor und mehrjährige Berufspraxis
- Disziplinarische und fachliche Führungskompetenz
- Eigeninitiative, Belastbarkeit und zielorientiertes Arbeiten
- Kommunikationsfähigkeiten, Einfühlungsvermögen und soziale Kompetenz
- Souveränes und professionelles Auftreten
- Serviceorientierung und sehr gute organisatorische Fähigkeiten
- Sehr gute Deutsch- und gute Englischkenntnisse
- Sicherer Umgang mit MS Office
- Erfahrung im internen oder externen Projektmanagement
- Kenntnisse der Fintech- oder Zahlungsverkehrsbranche
- Aus- oder Weiterbildungen in Führung oder Management
- Fortgeschrittene Problemlösungsfähigkeiten
Tasks
- Lead and coach the support team
- Manage phone and written merchant support
- Support cashless payment transaction inquiries
- Foster individual employee development
- Conduct performance reviews and set goals
- Ensure smooth daily business operations
- Maintain high service quality and satisfaction
- Analyze and optimize internal processes
- Support the implementation of internal projects
- Process professional customer inquiries and orders
Education
- Vocational certification
Languages
- German – Business Fluent
- English – Business Fluent
Tools & Technologies
- MS Office
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Fiserv and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Fiserv
Industry
FinancialServices
Description
The company is a global leader in Fintech and payments, connecting financial institutions, corporations, merchants, and consumers securely.
Not a perfect match?
- Fiserv
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