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HAHaleon Schweiz AG

Customer Service Health Professional(m/w/x)

Risch-Rotkreuz
Full-timeOn-siteExperienced

Processing customer orders and investigating failures for everyday health brands. Bachelor's degree and supply chain experience required. Collaborative analysis with commercial and accounting teams.

Requirements

  • Bachelors degree and experience in Supply Chain or Order to Cash
  • Proficiency in Microsoft Excel and strong numerical/analytical skills
  • Excellent interpersonal and communication skills
  • High attention to detail and ability to meet deadlines
  • Good understanding of business environment and debate skills
  • Strong sales & service focus, quality/business sense, self-managed, SAP experience

Tasks

  • Drive growth through excellent customer service and collaborative analysis
  • Work cross-functionally with customers, supply chain, commercial, and accounting teams
  • Process customer orders efficiently
  • Monitor and explain service levels and shortage reports to customers
  • Investigate order failures and develop improvement plans with customers
  • Build strong relationships with customers' supply chain groups
  • Ensure perfect orders by collaborating with operational teams and internal contacts
  • Receive, analyze, and process orders from customers
  • Verify orders align with anticipated demand and customer agreements
  • Ensure orders reflect listing dates and new product introductions
  • Manage stock allocation during supply restrictions to minimize sales impact
  • Monitor and address distribution failures to improve service
  • Handle complaint management for assigned customers
  • Participate in supply chain initiatives for successful trade introduction
  • Measure and report weekly KPI service levels
  • Identify and address key issues and trends in service performance
  • Maintain accurate customer master data for right-first-time order submission
  • Support month-end and year-end closure activities

Work Experience

  • approx. 1 - 4 years

Education

  • Bachelor's degree

Languages

  • EnglishBusiness Fluent

Tools & Technologies

  • Microsoft Office
  • Excel
  • SAP
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Haleon Schweiz AG and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.

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