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HAHaleon

Customer Service Health Professional(m/w/x)

Risch-Rotkreuz
Full-timeOn-siteExperienced

Order processing and service level analysis for everyday health brands. Bachelor's degree and supply chain experience required. Cross-functional collaboration with commercial and accounting teams.

Requirements

  • Bachelors degree and experience in Supply Chain or Order to Cash
  • Proficiency in Microsoft Office, particularly Excel
  • Strong numerical and analytical skills
  • Excellent interpersonal skills
  • Ability to contribute to cross-functional teams
  • Excellent communication skills in German and English
  • High attention to detail
  • Ability to work to deadlines
  • Good understanding of business environment
  • Ability to debate issues with peers and senior colleagues
  • Strong sales & service focus
  • Good sense for quality and business requirements
  • Self-managed
  • Experience in using SAP

Tasks

  • Drive growth with external customers through excellent service and analysis
  • Work cross-functionally with customers, supply chain, commercial, and accounting teams
  • Process customer orders efficiently and timely
  • Monitor and explain service levels and shortage reports to customers
  • Investigate order failures and collaborate on improvement plans
  • Build strong relationships with customer supply chain groups
  • Ensure perfect orders by working with customer and internal teams
  • Analyze and process orders for consistency with demand and agreements
  • Manage order listings and new product dates
  • Collaborate on stock allocation during supply restrictions
  • Monitor and address distribution failures
  • Manage complaints for assigned customers
  • Participate in supply chain initiatives
  • Measure and report weekly KPI service levels
  • Identify and address key issues and trends
  • Maintain accurate customer master data
  • Support month-end and year-end closure activities

Work Experience

  • approx. 1 - 4 years

Education

  • Bachelor's degree

Languages

  • GermanBusiness Fluent
  • EnglishBusiness Fluent

Tools & Technologies

  • Microsoft Office
  • Excel
  • SAP
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Haleon and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.

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