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Customer Service Health Professional(m/w/x)
Order processing and service level analysis for everyday health brands. Bachelor's degree and supply chain experience required. Cross-functional collaboration with commercial and accounting teams.
Requirements
- Bachelors degree and experience in Supply Chain or Order to Cash
- Proficiency in Microsoft Office, particularly Excel
- Strong numerical and analytical skills
- Excellent interpersonal skills
- Ability to contribute to cross-functional teams
- Excellent communication skills in German and English
- High attention to detail
- Ability to work to deadlines
- Good understanding of business environment
- Ability to debate issues with peers and senior colleagues
- Strong sales & service focus
- Good sense for quality and business requirements
- Self-managed
- Experience in using SAP
Tasks
- Drive growth with external customers through excellent service and analysis
- Work cross-functionally with customers, supply chain, commercial, and accounting teams
- Process customer orders efficiently and timely
- Monitor and explain service levels and shortage reports to customers
- Investigate order failures and collaborate on improvement plans
- Build strong relationships with customer supply chain groups
- Ensure perfect orders by working with customer and internal teams
- Analyze and process orders for consistency with demand and agreements
- Manage order listings and new product dates
- Collaborate on stock allocation during supply restrictions
- Monitor and address distribution failures
- Manage complaints for assigned customers
- Participate in supply chain initiatives
- Measure and report weekly KPI service levels
- Identify and address key issues and trends
- Maintain accurate customer master data
- Support month-end and year-end closure activities
Work Experience
- approx. 1 - 4 years
Education
- Bachelor's degree
Languages
- German – Business Fluent
- English – Business Fluent
Tools & Technologies
- Microsoft Office
- Excel
- SAP
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Customer Service Health Professional(m/w/x)
Order processing and service level analysis for everyday health brands. Bachelor's degree and supply chain experience required. Cross-functional collaboration with commercial and accounting teams.
Requirements
- Bachelors degree and experience in Supply Chain or Order to Cash
- Proficiency in Microsoft Office, particularly Excel
- Strong numerical and analytical skills
- Excellent interpersonal skills
- Ability to contribute to cross-functional teams
- Excellent communication skills in German and English
- High attention to detail
- Ability to work to deadlines
- Good understanding of business environment
- Ability to debate issues with peers and senior colleagues
- Strong sales & service focus
- Good sense for quality and business requirements
- Self-managed
- Experience in using SAP
Tasks
- Drive growth with external customers through excellent service and analysis
- Work cross-functionally with customers, supply chain, commercial, and accounting teams
- Process customer orders efficiently and timely
- Monitor and explain service levels and shortage reports to customers
- Investigate order failures and collaborate on improvement plans
- Build strong relationships with customer supply chain groups
- Ensure perfect orders by working with customer and internal teams
- Analyze and process orders for consistency with demand and agreements
- Manage order listings and new product dates
- Collaborate on stock allocation during supply restrictions
- Monitor and address distribution failures
- Manage complaints for assigned customers
- Participate in supply chain initiatives
- Measure and report weekly KPI service levels
- Identify and address key issues and trends
- Maintain accurate customer master data
- Support month-end and year-end closure activities
Work Experience
- approx. 1 - 4 years
Education
- Bachelor's degree
Languages
- German – Business Fluent
- English – Business Fluent
Tools & Technologies
- Microsoft Office
- Excel
- SAP
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
Haleon
Industry
Healthcare
Description
The company is responsible for the production of healthcare products, including Voltaren, Fenistil, and Otrivin.
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