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CHABB ABB Schweiz AG
2d ago

Customer Quality Manager(m/w/x)

Quartino
Full-timeWith Home OfficeSenior
Green Job

Description

You will drive excellence by leading a cross-functional team to solve complex customer issues and implement sustainable quality strategies that ensure world-class performance.

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Requirements

  • •Bachelor's degree in Electrical Engineering or related field
  • •Minimum 5 years of experience in quality management or equivalent role
  • •Deep understanding of quality processes, problem-solving methodologies, and continuous improvement tools
  • •Excellent communication and interpersonal skills
  • •Flexibility and ability to work under pressure
  • •Fluency in English and Italian
  • •Lean Six Sigma Green Belt certification (plus)
  • •Willingness to travel up to 10% of the time

Education

Bachelor's degree

Tasks

  • •Support the local quality strategy deployment
  • •Develop quality systems and tools
  • •Foster a strong organizational quality culture
  • •Implement prevention and continuous improvement strategies
  • •Perform robust root cause analyses
  • •Develop sustainable solutions to operational problems
  • •Collaborate with local functions to reach performance targets
  • •Lead and develop a cross-functional team
  • •Identify root causes of customer issues systematically
  • •Track corrective activities using the PPS tool
  • •Present quality reports and initiatives to customers
  • •Follow up systematically on agreed customer actions
  • •Monitor and ensure timely closure of customer cases
  • •Define containment, corrective, and preventive actions
  • •Facilitate Level 2 Quality Circles
  • •Escalate critical cases to management when necessary
  • •Improve manufacturing First Pass Yield metrics
  • •Monitor and reduce Supplier PPM and Customer DPU
  • •Optimize the overall Cost of Poor Quality

Tools & Technologies

Lean Six Sigma Green Belt

Languages

English – Business Fluent

Italian – Business Fluent

Benefits

Flexible Working

  • •Hybrid work model
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