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CHCHABB ABB Schweiz AG

Technical Support Engineer(m/w/x)

Quartino
Full-timeWith Home OfficeExperienced

Hardware support for UPS systems via 24x7 Diagnostic Centre at global power solutions provider, including complex analysis and travel. Bachelor's in electrical/electronic engineering and English/Italian proficiency required. Flexible working hours.

Requirements

  • Bachelor's degree in electrical/electronic engineering or higher study degree
  • Proficiency in verbal and written communication in English (B2 or higher) and Italian
  • Knowledge of any other European language
  • Ability to write technical documents, reports, and procedures for field support
  • Familiarity with MS Office package
  • Organizational and methodical skills, technical proficiency, and effective interpersonal skills
  • Willingness to engage directly with clients and teams worldwide

Tasks

  • Provide hardware support via ticketing system, phone, or email
  • Support partners and subsidiaries through the 24x7 Diagnostic Centre
  • Conduct complex analysis of UPS systems and document findings
  • Travel to customers, partners, and ABB subsidiaries for support
  • Audit service operations and enhance local team competencies
  • Collaborate with Quality and R&D departments to resolve product issues
  • Deliver training on UPS products for customers and service engineers

Work Experience

  • approx. 1 - 4 years

Education

  • Bachelor's degreeOR
  • Master's degree

Languages

  • EnglishBusiness Fluent
  • ItalianBusiness Fluent

Tools & Technologies

  • MS Office

Benefits

Flexible Working

  • Flexible working hours
  • Hybrid working
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