Client Relationship Manager - Center for Coaching Exellence(m/w/x)

Requirements

• Bachelor degree in business or equivalent
• Coaching certificate ideally with ICF credentials
• 8+ years relevant business/client-facing experience
• Interaction experience with C-Suite and Executives
• Experience in commercial or quota-bearing roles
• Sales or commercial strategy responsibilities
• Outstanding client facing capabilities
• Comfortable engaging clients via phone
• Ability to build credibility and challenge assumptions
• Ability to deliver face-to-face training
• Cultural diversity awareness and fast-paced adaptability
• Outstanding organisational skills
• Strong analytical and data-sifting skills
• Strong Excel proficiency
• Ability to work under pressure simultaneously
• Independent and accurate task completion
• Pro-active and initiative-taking mindset
• Solution-focused positive spirit
• Excellent oral and written English communication
• Valid Swiss work permit or citizenship

Tasks

• Acquire new corporate clients to grow membership
• Develop relationships with target prospective clients
• Prepare timely proposals and responses to RFPs
• Support the Director in following up on opportunities
• Apply corporate development strategies to expand regional accounts
• Manage the bidding and pitching process from start to finish
• Calibrate client learning needs with available solutions
• Cultivate close working relationships with key client contacts
• Coordinate learning journeys with coaching and delivery teams
• Monitor and evaluate client feedback
• Cascade thought leadership through innovative instructional design
• Orchestrate new diploma and program combinations
• Document all activities and opportunities in the CRM
• Create presentations to share insights with clients
• Produce summary reports at various project phases
• Support projects addressing specific client engagement needs

Work Experience

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