Chanel Switzerland
Boutique Director(m/w/x)
Full-timeOn-siteSenior
Zürich
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CHCHANEL
CHANEL & moi – Les Ateliers Manager(m/w/x)
Zürich
Full-timeOn-siteSenior
Nejo AI Summary
Leading a team in luxury fashion aftersales ateliers, collaborating on service plans and talent development. Significant retail and management experience (5-6 years) required; aftersales knowledge a plus. Involvement in CHANEL & moi program.
Requirements
- Significant retail and management experience (at least 5/6 years)
- Leadership and ability to share purpose
- Strong fashion and product consciousness
- Knowledge of aftersales is a plus
- Excellent relational skills and coaching attitude
- Strong attention to client experience and luxury service
- Capacity to handle complex situations with diplomacy
- Willingness to share knowledge and know-how
- Organization, rigor, sense of priorities, and leadership
- Solution-oriented
- Analytical skills
- Fluency in English and German
Tasks
- Manage and lead the team effectively
- Collaborate with regional and local aftersales teams to implement plans
- Recruit, onboard, and develop team members with empathy
- Set objectives and provide regular feedback for performance
- Support team growth through coaching and guidance
- Allocate work among team members
- Guide customers through the repair journey with personalized service
- Handle complex situations diplomatically to enhance customer satisfaction
- Act as an ambassador for CHANEL’s service excellence
- Conduct engaging tours of CHANEL & moi Les Ateliers
- Work with marketing and learning teams to enhance client experience
- Coordinate repair flows with various stakeholders
- Oversee repair operations and ensure quality control
- Drive operational optimization for repair processes
- Ensure availability of necessary equipment and tools
- Monitor product flows and consolidate repair data
- Coordinate with boutique teams on after-sales topics
- Act as a repair ambassador internally and externally
- Lead morning briefings on CHANEL & moi and aftersales services
- Share technical knowledge with team members
- Report insights and KPIs to management
- Identify improvement areas and implement action plans
Work Experience
- 5 years
Education
- High school diploma
Languages
- English – Business Fluent
- German – Business Fluent
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of CHANEL and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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CHCHANEL
CHANEL & moi – Les Ateliers Manager(m/w/x)
Zürich
Full-timeOn-siteSenior
Nejo AI Summary
Leading a team in luxury fashion aftersales ateliers, collaborating on service plans and talent development. Significant retail and management experience (5-6 years) required; aftersales knowledge a plus. Involvement in CHANEL & moi program.
Requirements
- Significant retail and management experience (at least 5/6 years)
- Leadership and ability to share purpose
- Strong fashion and product consciousness
- Knowledge of aftersales is a plus
- Excellent relational skills and coaching attitude
- Strong attention to client experience and luxury service
- Capacity to handle complex situations with diplomacy
- Willingness to share knowledge and know-how
- Organization, rigor, sense of priorities, and leadership
- Solution-oriented
- Analytical skills
- Fluency in English and German
Tasks
- Manage and lead the team effectively
- Collaborate with regional and local aftersales teams to implement plans
- Recruit, onboard, and develop team members with empathy
- Set objectives and provide regular feedback for performance
- Support team growth through coaching and guidance
- Allocate work among team members
- Guide customers through the repair journey with personalized service
- Handle complex situations diplomatically to enhance customer satisfaction
- Act as an ambassador for CHANEL’s service excellence
- Conduct engaging tours of CHANEL & moi Les Ateliers
- Work with marketing and learning teams to enhance client experience
- Coordinate repair flows with various stakeholders
- Oversee repair operations and ensure quality control
- Drive operational optimization for repair processes
- Ensure availability of necessary equipment and tools
- Monitor product flows and consolidate repair data
- Coordinate with boutique teams on after-sales topics
- Act as a repair ambassador internally and externally
- Lead morning briefings on CHANEL & moi and aftersales services
- Share technical knowledge with team members
- Report insights and KPIs to management
- Identify improvement areas and implement action plans
Work Experience
- 5 years
Education
- High school diploma
Languages
- English – Business Fluent
- German – Business Fluent
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of CHANEL and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
CHANEL
Industry
Fashion
Description
Das Unternehmen CHANEL legt Wert auf eine inklusive Kultur, die persönliches Wachstum fördert und zur kollektiven Weiterentwicklung beiträgt.
Not a perfect match?
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