Description

You will lead the boutique team in delivering a unique shopping experience while acting as a brand ambassador. Your day-to-day involves driving sales performance and managing high-end retail operations.

Requirements

• •Minimum 8 years experience in Retail
• •At least 2 years managerial experience
• •Strong business acumen
• •Solid understanding of market and customers
• •People management and development skills
• •Very good knowledge of English
• •Very good knowledge of German

Tasks

• •Represent the brand philosophy from Solomeo to the boutique
• •Lead Client Advisors in gaining brand and product awareness
• •Transmit core values and brand philosophy to the team
• •Maintain an active presence on the shop floor
• •Guide the team to provide unique shopping experiences
• •Follow corporate image and CRM guidelines
• •Communicate courteously with clients and team members
• •Establish mutual trust through active listening
• •Maximize sales performance and report missed opportunities
• •Provide reports on sales trends and customer satisfaction
• •Analyze competitor activity and suggest corrective actions
• •Liaise with the HQ Retail Buying office for product assortment
• •Implement visual guidelines for windows and in-store displays
• •Coordinate the assembly and dismantling of visual displays
• •Support the organization of events and trunk shows
• •Propose CRM actions to increase customer loyalty
• •Manage and motivate the team in daily boutique activities
• •Provide continuous feedback to ensure team improvement
• •Coach colleagues to promote respect and collaboration
• •Supervise the stock area and assist with inventories
• •Ensure compliance with retail operations and HQ procedures
• •Maintain direct contact with the company headquarters
• •Update and use Xstore and Salesforce CRM systems