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CSL Vifor
8d ago

Business Operations Lead(m/w/x)

Bern
Full-timeOn-siteManagement

Description

As a key leadership member, you will drive commercial excellence by integrating digital strategies, customer service, and data analytics to sharpen the company's competitive edge in Switzerland.

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Requirements

  • Degree in Business, Life Sciences, or related field
  • Minimum 8 years pharmaceutical industry experience
  • Teamwork, communication, and interpersonal skills
  • High level of customer focus
  • Direct and indirect leadership capabilities
  • Understanding of Swiss pharmaceutical market
  • Expertise in IQVIA data and CRM systems
  • Expertise in performance measurement and forecasting
  • Professional German, French, and English skills
  • Advanced computer and Microsoft Office skills
  • Understanding of BI and data warehouse technologies
  • Project management and organizational skills
  • Self-motivation and resourcefulness
  • Ability to perform under pressure

Education

Bachelor's degree

Work Experience

8 years

Tasks

  • Serve on the Country Leadership Team
  • Lead and develop a team of eleven
  • Drive local Sales Force Effectiveness
  • Manage the local CRM system
  • Localize segmentation and targeting standards
  • Set goals and calculate incentives
  • Lead CRM rollouts and team trainings
  • Drive integrated account management
  • Manage local Power BI solutions
  • Conduct market research for brand strategies
  • Develop patient flow models and forecasts
  • Screen local business opportunities
  • Unify the Customer Service team
  • Implement SAP and harmonize systems
  • Manage hospital and wholesaler relationships
  • Build a digital and omnichannel framework
  • Execute the digital engagement strategy
  • Manage the local website strategy
  • Oversee congress and event management
  • Evolve the company's event visibility
  • Lead transparency reporting and compliance

Tools & Technologies

IQVIACRM systemsforecasting toolsSAPMicrosoft Officedata warehousebusiness intelligence technologies

Languages

GermanBusiness Fluent

FrenchBusiness Fluent

EnglishBusiness Fluent

Benefits

Informal Culture

  • Inclusion and belonging culture

Other Benefits

  • Reasonable accommodation for disability
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