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AGAgicap

Account Manager(m/w/x)

Berlin
Full-timeWith Home OfficeExperienced

Managing client portfolios for a Treasury Management System at a fast-growing SaaS provider, organizing Executive Business Reviews. 3+ years B2B customer-facing experience in international SaaS required. Meal allowance, global team events.

Requirements

  • Excellent communication, negotiation, and customer relationship management skills
  • At least 3 years of professional experience in B2B customer-facing roles in international SaaS
  • Initial sales experience in a B2B environment
  • Action-oriented and analytical approach
  • Ability to excel in a dynamic environment and adapt to challenges
  • Good understanding of Corporate Finance
  • Demonstrated structured approach and strong negotiation skills
  • German at C2+ level and business fluent in English

Tasks

  • Drive growth and retention in your portfolio
  • Act as a trusted advisor to understand client needs
  • Provide strategic guidance to align clients with the company's vision
  • Equip clients with key features to enhance engagement
  • Organize regular Executive Business Reviews (EBRs) post-onboarding
  • Coordinate action plans with internal teams for 6-12 month retroplannings
  • Anticipate and resolve client frictions
  • Own client relationships with a focus on upsell opportunities
  • Qualify upsell leads and hand them over to Expansion Managers
  • Anticipate and manage customer renewals
  • Handle churn requests effectively
  • Suggest improvements to enhance prioritization and efficiency
  • Maintain updated data in the CRM system
  • Report regularly on performance metrics
  • Share expertise and best practices with the team
  • Provide qualitative handovers to enhance team action quality and speed

Work Experience

  • 3 years

Education

  • Bachelor's degreeOR
  • Master's degree

Languages

  • GermanNative
  • EnglishBusiness Fluent

Benefits

Competitive Pay

  • Competitive compensation package

Snacks & Drinks

  • Large office with snacks and drinks

Additional Allowances

  • Meal allowance

Team Events

  • Global team events
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