Urban Sports Club
Customer Success Manager - Mid-Market(m/w/x)
Full-timeWith HomeofficeExperienced
Berlin, Köln
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MOMoss
Customer Success Manager(m/w/x)
Berlin
Full-timeWith Home OfficeExperienced
AI/ML
Nejo AI Summary
Driving engagement and optimizing AI-driven spend management features for SMBs at a SaaS scale-up. Fluency in German (C2) and English (C1) required. 20 days work from abroad, €600 L&D budget.
Requirements
- Proven experience in a proactive commercial-centric role, ideally in a B2B setting
- Prior experience with upselling products and product features to existing clients
- Fluency in German (C2) and English (C1)
- Customer obsession and empathy for customer needs
- Commercial mindset and ability to leverage new business opportunities
- Clear communication of complex topics
- Analytical mindset for data interpretation and problem-solving
- Expert operation and structured working style
Tasks
- Drive customer engagement by building and nurturing relationships
- Guide clients to activate spend management features
- Identify upsell opportunities based on customer needs
- Optimize product features to increase account value
- Measure success using KPIs to monitor revenue trajectory
- Provide data insights on spend engagement and renewals
- Act as a product ambassador by communicating client feedback
- Advise on current and future product features
- Design and deliver client journey touchpoints for improvement
- Enhance customer satisfaction to support long-term retention
Work Experience
- approx. 1 - 4 years
Education
- High school diploma
Languages
- German – Business Fluent
- English – Business Fluent
Benefits
Workation & Sabbatical
- 20 days work from abroad
Learning & Development
- 600 EUR Learning & Development Budget
Other Benefits
- Other local benefits
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Moss and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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MOMoss
Customer Success Manager(m/w/x)
Berlin
Full-timeWith Home OfficeExperienced
AI/ML
Nejo AI Summary
Driving engagement and optimizing AI-driven spend management features for SMBs at a SaaS scale-up. Fluency in German (C2) and English (C1) required. 20 days work from abroad, €600 L&D budget.
Requirements
- Proven experience in a proactive commercial-centric role, ideally in a B2B setting
- Prior experience with upselling products and product features to existing clients
- Fluency in German (C2) and English (C1)
- Customer obsession and empathy for customer needs
- Commercial mindset and ability to leverage new business opportunities
- Clear communication of complex topics
- Analytical mindset for data interpretation and problem-solving
- Expert operation and structured working style
Tasks
- Drive customer engagement by building and nurturing relationships
- Guide clients to activate spend management features
- Identify upsell opportunities based on customer needs
- Optimize product features to increase account value
- Measure success using KPIs to monitor revenue trajectory
- Provide data insights on spend engagement and renewals
- Act as a product ambassador by communicating client feedback
- Advise on current and future product features
- Design and deliver client journey touchpoints for improvement
- Enhance customer satisfaction to support long-term retention
Work Experience
- approx. 1 - 4 years
Education
- High school diploma
Languages
- German – Business Fluent
- English – Business Fluent
Benefits
Workation & Sabbatical
- 20 days work from abroad
Learning & Development
- 600 EUR Learning & Development Budget
Other Benefits
- Other local benefits
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Moss and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Moss
Industry
IT
Description
Moss is a SaaS scale-up founded in Berlin, aiming to power SMBs' spend across Europe with a fully digital, AI-driven solution.
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