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Urban Sports Club
20d ago

Customer Success Manager - Mid-Market(m/w/x)

Berlin, Köln
Full-timeWith Home OfficeExperienced

Description

As a Customer Success Manager, you will engage with Mid-Market B2B clients, guiding them from onboarding through to long-term success. This role focuses on fostering strong relationships, driving product adoption, and identifying growth opportunities to maximize client value.

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Requirements

  • •3+ years of experience in Customer Success, Key Account Management, or Corporate Sales
  • •Strong communication skills and high emotional intelligence
  • •Analytical thinking and practical implementation focus
  • •Experience in relationship building
  • •Structured and independent work style, goal-oriented and data-driven
  • •Business fluent in German and excellent English skills

Work Experience

3 years

Tasks

  • •Manage a portfolio of Mid-Market B2B clients
  • •Oversee the full lifecycle from onboarding to long-term success
  • •Drive value realization and product adoption
  • •Develop tailored strategies to support customer health and performance
  • •Analyze customer data and track key metrics
  • •Translate insights into actionable success plans and commercial opportunities
  • •Lead commercial discussions and identify upsell opportunities
  • •Drive value-focused strategies to grow account revenue and performance
  • •Build and maintain strong relationships with stakeholders
  • •Collaborate with internal teams to improve customer experience
  • •Share best practices and support continuous improvement within Client Success

Tools & Technologies

ExcelCRM systemsSalesforce

Languages

German – Business Fluent

English – Business Fluent

Benefits

Flexible Working

  • •Hybrid work setup
  • •120 days remote work
  • •Flexible working hours

More Vacation Days

  • •30 days paid vacation

Purpose-Driven Work

  • •2 days volunteering

Healthcare & Fitness

  • •Free Urban Sports Club membership
  • •Wellness initiatives

Corporate Discounts

  • •Discounts for friends and family

Additional Allowances

  • •€1,000 annual budget for professional growth

Learning & Development

  • •Regular internal training sessions
  • •Weekly German and English classes

Team Events

  • •Regular team and company events
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Urban Sports Club and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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