Navan
Enterprise Customer Success Manager(m/w/x)
Vollzeitnur vor OrtSenior
Berlin
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NINICE
Senior Customer Success Manager(m/w/x)
Berlin
VollzeitVor OrtSenior
AI/ML
Nejo KI-Zusammenfassung
Strategic implementation of conversational AI and CCaaS platforms for enterprise-scale customer experience. Minimum 5 years of experience in account management and deep technical understanding of AI workflows required. Internal career progression paths, collaborative creative environment.
Anforderungen
- At least 5 years of experience as Customer Success Manager
- Knowledge of CCaaS, AI, or conversational AI
- Deep understanding of strategic business value
- Exceptional written and oral communication skills
- Empathy and user-centric approach
- Analytical and structured problem-solving approach
- Openness to travel up to 20%
- Robust understanding of business and IT processes
- Alignment with company values and culture
- Motivation and genuine interest in AI technology
Aufgaben
- Guide customers in strategically utilizing Cognigy's technology
- Enhance investment value through innovative AI use cases
- Identify customer needs through structured discovery processes
- Coordinate and implement solutions in a timely manner
- Provide authoritative assessments and advice on solutions
- Lead detailed technical discussions on feature impact
- Engage with enterprise executives to articulate business value
- Influence top-tier decision-makers to drive transformational change
- Define and track customer success metrics
- Use data to inform strategies and report value
- Design and implement effective customer retention strategies
- Conduct regular executive business reviews
- Create customized engagement plans to minimize churn
- Craft compelling sales proposals for products and services
- Align proposals with customer goals and negotiate terms
- Develop customer advocates through case studies and testimonials
- Facilitate customer referrals to grow market reputation
- Collaborate with sales and technical teams
- Drive customer loyalty and satisfaction through cohesive teamwork
Berufserfahrung
- 5 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Englisch – verhandlungssicher
Tools & Technologien
- CCaaS
- AI
- Conversational AI
- CRM platforms
- Customer Success tools
- Data analysis software
- SaaS models
Benefits
Lockere Unternehmenskultur
- Fast-paced, collaborative, creative environment
Karriere- und Weiterentwicklung
- Internal career opportunities
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens NICE erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
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NINICE
Senior Customer Success Manager(m/w/x)
Berlin
VollzeitVor OrtSenior
AI/ML
Nejo KI-Zusammenfassung
Strategic implementation of conversational AI and CCaaS platforms for enterprise-scale customer experience. Minimum 5 years of experience in account management and deep technical understanding of AI workflows required. Internal career progression paths, collaborative creative environment.
Anforderungen
- At least 5 years of experience as Customer Success Manager
- Knowledge of CCaaS, AI, or conversational AI
- Deep understanding of strategic business value
- Exceptional written and oral communication skills
- Empathy and user-centric approach
- Analytical and structured problem-solving approach
- Openness to travel up to 20%
- Robust understanding of business and IT processes
- Alignment with company values and culture
- Motivation and genuine interest in AI technology
Aufgaben
- Guide customers in strategically utilizing Cognigy's technology
- Enhance investment value through innovative AI use cases
- Identify customer needs through structured discovery processes
- Coordinate and implement solutions in a timely manner
- Provide authoritative assessments and advice on solutions
- Lead detailed technical discussions on feature impact
- Engage with enterprise executives to articulate business value
- Influence top-tier decision-makers to drive transformational change
- Define and track customer success metrics
- Use data to inform strategies and report value
- Design and implement effective customer retention strategies
- Conduct regular executive business reviews
- Create customized engagement plans to minimize churn
- Craft compelling sales proposals for products and services
- Align proposals with customer goals and negotiate terms
- Develop customer advocates through case studies and testimonials
- Facilitate customer referrals to grow market reputation
- Collaborate with sales and technical teams
- Drive customer loyalty and satisfaction through cohesive teamwork
Berufserfahrung
- 5 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Englisch – verhandlungssicher
Tools & Technologien
- CCaaS
- AI
- Conversational AI
- CRM platforms
- Customer Success tools
- Data analysis software
- SaaS models
Benefits
Lockere Unternehmenskultur
- Fast-paced, collaborative, creative environment
Karriere- und Weiterentwicklung
- Internal career opportunities
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens NICE erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Über das Unternehmen
NICE
Branche
IT
Beschreibung
The company provides software products used by global businesses to enhance customer experiences and ensure public safety.
Noch nicht perfekt?
- Navan
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Vollzeitnur vor OrtSeniorBerlin - Essentry GmbH
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Vollzeitnur vor OrtManagementBerlin - Doinstruct
Customer Success Manager - Mid-Market(m/w/x)
Vollzeitnur vor OrtBerufserfahrenBerlin - ServiceNow
Senior CRM Account Executive, CPQ(m/w/x)
Vollzeitnur vor OrtSeniorMünchen, Berlin, Düsseldorf, Frankfurt am Main - emnify
Customer Success Manager - French Speaker(m/w/x)
Vollzeitnur vor OrtManagementBerlin