Essentry GmbH
Customer Success Manager(m/w/x)
Vollzeitnur vor OrtManagement
Berlin
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DODoinstruct
Customer Success Manager - Mid-Market(m/w/x)
Berlin
VollzeitVor OrtBerufserfahren
Nejo KI-Zusammenfassung
Onboarding and retention for frontline training software at a startup serving the German Mittelstand. Proven experience managing accounts and leading negotiations with mid-sized industrial stakeholders required. Maximum transparency, personal development budget, and communication at eye level.
Anforderungen
- Experience in Customer Success or GTM roles
- Experience working with German Mittelstand companies
- Ownership of outcomes and proactive account driving
- Confidence in leading customer conversations and negotiations
- Ability to identify and structure expansion opportunities
- Strong analytical skills
- Understanding of complex stakeholder landscapes
- Effective prioritization within large account portfolios
- Professional communication in German and English
- Motivation and desire to work with us
Aufgaben
- Own customer outcomes end-to-end
- Drive next steps and remove blockers
- Ensure customers achieve tangible platform results
- Guide decision making as a trusted advisor
- Challenge operational and strategic stakeholders constructively
- Identify value creation potential across departments
- Uncover new use cases and stakeholders
- Quantify value and develop business cases
- Align expansion initiatives with ROI
- Partner with Account Executives on upsells
- Orchestrate the full customer lifecycle
- Conduct structured onboarding and account planning
- Lead executive business reviews and renewals
- Build champions and multithread across departments
- Align decision makers for strategic partnerships
- Connect customer goals to internal actions
- Collaborate with Sales, Product, and Support
- Develop reference customers and case studies
- Translate requirements into scalable frontline training
Berufserfahrung
- ca. 1 - 4 Jahre
Ausbildung
- Matura
Sprachen
- Deutsch – verhandlungssicher
- Englisch – verhandlungssicher
Tools & Technologien
- B2B SaaS
Benefits
Lockere Unternehmenskultur
- Positive working atmosphere
- Communication at eye level
Sonstige Vorteile
- Maximum transparency
- Personal and professional development
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Doinstruct erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Noch nicht perfekt?
- CoreTylynt
Customer Success Manager (German speaking)(m/w/x)
Vollzeitnur vor OrtBerufserfahrenBerlin - Reonic
Account Manager - DACH(m/w/x)
Vollzeitnur vor OrtBerufserfahrenAugsburg, Berlin - autarc
Account Manager - Germany(m/w/x)
Vollzeitnur vor OrtBerufserfahrenBerlin - ecoplanet
Customer Success Lead(m/w/x)
Vollzeitnur vor OrtBerufserfahrenMünchen, Berlin
DODoinstruct
Customer Success Manager - Mid-Market(m/w/x)
Berlin
VollzeitVor OrtBerufserfahren
Nejo KI-Zusammenfassung
Onboarding and retention for frontline training software at a startup serving the German Mittelstand. Proven experience managing accounts and leading negotiations with mid-sized industrial stakeholders required. Maximum transparency, personal development budget, and communication at eye level.
Anforderungen
- Experience in Customer Success or GTM roles
- Experience working with German Mittelstand companies
- Ownership of outcomes and proactive account driving
- Confidence in leading customer conversations and negotiations
- Ability to identify and structure expansion opportunities
- Strong analytical skills
- Understanding of complex stakeholder landscapes
- Effective prioritization within large account portfolios
- Professional communication in German and English
- Motivation and desire to work with us
Aufgaben
- Own customer outcomes end-to-end
- Drive next steps and remove blockers
- Ensure customers achieve tangible platform results
- Guide decision making as a trusted advisor
- Challenge operational and strategic stakeholders constructively
- Identify value creation potential across departments
- Uncover new use cases and stakeholders
- Quantify value and develop business cases
- Align expansion initiatives with ROI
- Partner with Account Executives on upsells
- Orchestrate the full customer lifecycle
- Conduct structured onboarding and account planning
- Lead executive business reviews and renewals
- Build champions and multithread across departments
- Align decision makers for strategic partnerships
- Connect customer goals to internal actions
- Collaborate with Sales, Product, and Support
- Develop reference customers and case studies
- Translate requirements into scalable frontline training
Berufserfahrung
- ca. 1 - 4 Jahre
Ausbildung
- Matura
Sprachen
- Deutsch – verhandlungssicher
- Englisch – verhandlungssicher
Tools & Technologien
- B2B SaaS
Benefits
Lockere Unternehmenskultur
- Positive working atmosphere
- Communication at eye level
Sonstige Vorteile
- Maximum transparency
- Personal and professional development
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Doinstruct erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Über das Unternehmen
Doinstruct
Branche
Education
Beschreibung
The company allows individuals to utilize their skills and contribute to the development of the start-up.
Noch nicht perfekt?
- Essentry GmbH
Customer Success Manager(m/w/x)
Vollzeitnur vor OrtManagementBerlin - CoreTylynt
Customer Success Manager (German speaking)(m/w/x)
Vollzeitnur vor OrtBerufserfahrenBerlin - Reonic
Account Manager - DACH(m/w/x)
Vollzeitnur vor OrtBerufserfahrenAugsburg, Berlin - autarc
Account Manager - Germany(m/w/x)
Vollzeitnur vor OrtBerufserfahrenBerlin - ecoplanet
Customer Success Lead(m/w/x)
Vollzeitnur vor OrtBerufserfahrenMünchen, Berlin