Essentry GmbH
Customer Success Manager(m/w/x)
Vollzeitnur vor OrtManagement
Berlin
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NANavan
Enterprise Customer Success Manager(m/w/x)
Berlin
VollzeitVor OrtSenior
Nejo KI-Zusammenfassung
Product implementation and training for B2B clients in the travel industry. Strong project management and organizational skills required. Regular client site visits.
Anforderungen
- 5+ years experience in Enterprise Customer Success Management
- Experience in the Travel industry
- Excellent project management and organizational skills
- Task prioritization and problem-solving skills
- Attention to detail
- High energy, fresh ideas, and initiative
- Fluent German and English skills
- Bachelor’s degree or similar working experience (preferred)
Aufgaben
- Understand customer requirements
- Implement and onboard new customers
- Conduct product training
- Drive customer adoption and retention
- Ensure ongoing customer satisfaction
- Work with customer C-Suite and executive teams
- Collaborate with program counterparts
- Manage post-sales activities for Enterprise customers
- Manage complex integration cycles
- Develop key relationships with Enterprise customers
- Execute within customer subteams (Finance, HR, etc.)
- Develop trusted advisor relationships with C-suite customers
- Align customer goals with business strategy
- Identify customer success metrics
- Collaborate with Account Executives on joint success plans
- Assess customer health checks
- Serve as the voice of the customer
- Provide internal feedback for customer value and retention
- Maintain deep product understanding
- Discuss relevant product features with customers
- Conduct regular customer check-in calls
- Conduct Quarterly and Strategic Business Reviews
- Collaborate with Product and Engineering on enhancement requests
- Handle customer escalations
- Collaborate across teams to resolve issues
Berufserfahrung
- 5 Jahre
Ausbildung
- Bachelor-Abschluss
Sprachen
- Deutsch – verhandlungssicher
- Englisch – verhandlungssicher
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Navan erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Noch nicht perfekt?
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NANavan
Enterprise Customer Success Manager(m/w/x)
Berlin
VollzeitVor OrtSenior
Nejo KI-Zusammenfassung
Product implementation and training for B2B clients in the travel industry. Strong project management and organizational skills required. Regular client site visits.
Anforderungen
- 5+ years experience in Enterprise Customer Success Management
- Experience in the Travel industry
- Excellent project management and organizational skills
- Task prioritization and problem-solving skills
- Attention to detail
- High energy, fresh ideas, and initiative
- Fluent German and English skills
- Bachelor’s degree or similar working experience (preferred)
Aufgaben
- Understand customer requirements
- Implement and onboard new customers
- Conduct product training
- Drive customer adoption and retention
- Ensure ongoing customer satisfaction
- Work with customer C-Suite and executive teams
- Collaborate with program counterparts
- Manage post-sales activities for Enterprise customers
- Manage complex integration cycles
- Develop key relationships with Enterprise customers
- Execute within customer subteams (Finance, HR, etc.)
- Develop trusted advisor relationships with C-suite customers
- Align customer goals with business strategy
- Identify customer success metrics
- Collaborate with Account Executives on joint success plans
- Assess customer health checks
- Serve as the voice of the customer
- Provide internal feedback for customer value and retention
- Maintain deep product understanding
- Discuss relevant product features with customers
- Conduct regular customer check-in calls
- Conduct Quarterly and Strategic Business Reviews
- Collaborate with Product and Engineering on enhancement requests
- Handle customer escalations
- Collaborate across teams to resolve issues
Berufserfahrung
- 5 Jahre
Ausbildung
- Bachelor-Abschluss
Sprachen
- Deutsch – verhandlungssicher
- Englisch – verhandlungssicher
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Navan erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Über das Unternehmen
Navan
Branche
IT
Beschreibung
The company aims to make travel seamless and empowering, focusing on enhancing traveler experiences.
Noch nicht perfekt?
- Essentry GmbH
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