Appinio
Senior Customer Success Manager DACH(m/w/x)
Vollzeitmit HomeofficeSenior
Hamburg, Berlin, München
Neuer Job?Nejo!
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BRBrevo
Senior Customer Success Manager(m/w/x)
Berlin
Vollzeitmit HomeofficeSenior
Nejo KI-Zusammenfassung
Strategic marketing advisory and KPI-driven success planning for enterprise CRM and automation clients. Minimum 3 years of digital marketing or complex account management experience required. Full relocation package and visa sponsorship available.
Anforderungen
- At least 3 years of experience in Customer Success or Digital Marketing
- Proven track record of delivering results against KPIs
- Experience managing complex enterprise accounts
- Ability to understand customer needs and manage stakeholders
- Excellent presentation and communication skills
- Native-level German language skills
- English at C1/C2 level
- Strong project management skills
- High ownership and clear prioritization
- Ability to work effectively with internal teams
- Experience with Planhat, EverAfter, or equivalent platforms
- Data-driven approach and KPI knowledge
- Proactive, autonomous, and efficient work style
- Team player with a coaching mindset
- Curious, growth-oriented, and brand ambassador
Aufgaben
- Manage a strategic portfolio of large enterprise customers
- Act as a long-term strategic partner and marketing advisor
- Co-create success plans with customers
- Define clear goals and measurable KPIs
- Document and ensure customer success
- Monitor account health and anticipate churn risks
- Lead recovery plans for at-risk accounts
- Identify cross-sell and upsell opportunities
- Conduct quarterly business reviews to drive growth
- Collaborate with Account Executives on complex upsells
- Coordinate internal stakeholders across departments
- Align internal teams with customer priorities
- Build partnerships with C-level and senior executives
- Translate data into actionable recommendations
- Provide structured customer feedback to product teams
- Identify opportunities for case studies and referrals
- Collaborate with marketing on advocacy initiatives
- Mentor junior Customer Success Managers
- Improve team processes and playbooks
- Contribute to team-wide and cross-functional projects
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Deutsch – fließend
- Englisch – verhandlungssicher
Tools & Technologien
- Planhat
- EverAfter
Benefits
Flexibles Arbeiten
- 2 days remote work
Sonstige Zulagen
- Relocation package
- 125 Euro monthly budget
- Home workspace budget
Sonstige Vorteile
- Visa sponsorship
Snacks & Getränke
- Free fruits, drinks, snacks
- Monthly breakfasts
Gratis oder Vergünstigte Mahlzeiten
- Pizza Wednesdays
Team Events & Ausflüge
- Team events and activities
Gesundheits- & Fitnessangebote
- Urban Sports Club Membership
Öffi Tickets
- Subsidized BVG ticket
Weiterbildungsangebote
- Language learning with Babbel
Mehr Urlaubstage
- 30 days of vacation
Großzügige Elternzeit
- 1-month paid parental leave
Betriebliche Altersvorsorge
- Subsidized company pension plan
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Brevo erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Noch nicht perfekt?
- Ingestro
Senior Customer Success Manager(m/w/x)
Vollzeitmit HomeofficeSeniorHamburg, Berlin - HubSpot
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Vollzeitmit HomeofficeSeniorBerlin - acto
Senior Customer Success Manager(m/w/x)
Vollzeitmit HomeofficeSeniorMünchen, Berlin - Parloa
Senior Enterprise Engagement Manager(m/w/x)
Vollzeitmit HomeofficeSeniorBerlin, München
BRBrevo
Senior Customer Success Manager(m/w/x)
Berlin
Vollzeitmit HomeofficeSenior
Nejo KI-Zusammenfassung
Strategic marketing advisory and KPI-driven success planning for enterprise CRM and automation clients. Minimum 3 years of digital marketing or complex account management experience required. Full relocation package and visa sponsorship available.
Anforderungen
- At least 3 years of experience in Customer Success or Digital Marketing
- Proven track record of delivering results against KPIs
- Experience managing complex enterprise accounts
- Ability to understand customer needs and manage stakeholders
- Excellent presentation and communication skills
- Native-level German language skills
- English at C1/C2 level
- Strong project management skills
- High ownership and clear prioritization
- Ability to work effectively with internal teams
- Experience with Planhat, EverAfter, or equivalent platforms
- Data-driven approach and KPI knowledge
- Proactive, autonomous, and efficient work style
- Team player with a coaching mindset
- Curious, growth-oriented, and brand ambassador
Aufgaben
- Manage a strategic portfolio of large enterprise customers
- Act as a long-term strategic partner and marketing advisor
- Co-create success plans with customers
- Define clear goals and measurable KPIs
- Document and ensure customer success
- Monitor account health and anticipate churn risks
- Lead recovery plans for at-risk accounts
- Identify cross-sell and upsell opportunities
- Conduct quarterly business reviews to drive growth
- Collaborate with Account Executives on complex upsells
- Coordinate internal stakeholders across departments
- Align internal teams with customer priorities
- Build partnerships with C-level and senior executives
- Translate data into actionable recommendations
- Provide structured customer feedback to product teams
- Identify opportunities for case studies and referrals
- Collaborate with marketing on advocacy initiatives
- Mentor junior Customer Success Managers
- Improve team processes and playbooks
- Contribute to team-wide and cross-functional projects
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Deutsch – fließend
- Englisch – verhandlungssicher
Tools & Technologien
- Planhat
- EverAfter
Benefits
Flexibles Arbeiten
- 2 days remote work
Sonstige Zulagen
- Relocation package
- 125 Euro monthly budget
- Home workspace budget
Sonstige Vorteile
- Visa sponsorship
Snacks & Getränke
- Free fruits, drinks, snacks
- Monthly breakfasts
Gratis oder Vergünstigte Mahlzeiten
- Pizza Wednesdays
Team Events & Ausflüge
- Team events and activities
Gesundheits- & Fitnessangebote
- Urban Sports Club Membership
Öffi Tickets
- Subsidized BVG ticket
Weiterbildungsangebote
- Language learning with Babbel
Mehr Urlaubstage
- 30 days of vacation
Großzügige Elternzeit
- 1-month paid parental leave
Betriebliche Altersvorsorge
- Subsidized company pension plan
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Brevo erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Über das Unternehmen
Brevo
Branche
IT
Beschreibung
The company provides CRM technology that helps organizations build lasting customer relationships through various communication tools.
Noch nicht perfekt?
- Appinio
Senior Customer Success Manager DACH(m/w/x)
Vollzeitmit HomeofficeSeniorHamburg, Berlin, München - Ingestro
Senior Customer Success Manager(m/w/x)
Vollzeitmit HomeofficeSeniorHamburg, Berlin - HubSpot
German Customer Success Manager(m/w/x)
Vollzeitmit HomeofficeSeniorBerlin - acto
Senior Customer Success Manager(m/w/x)
Vollzeitmit HomeofficeSeniorMünchen, Berlin - Parloa
Senior Enterprise Engagement Manager(m/w/x)
Vollzeitmit HomeofficeSeniorBerlin, München