Senior Customer Success Manager DACH(m/w/x)

Beschreibung

As a trusted advisor for enterprise accounts, you will drive customer success and retention by aligning technical goals with business outcomes while shaping the product roadmap.

Anforderungen

• •Willingness to travel 25% annually
• •Highly preferred College or University Degree
• •7+ years customer-facing renewals experience
• •Excellent English and German communication skills
• •Success in meeting sales goals
• •Strategic thinking and renewal closing skills
• •Excellent oral and written communication skills
• •Effective cross-functional team collaboration
• •Understanding of Contentful APIs and stack
• •Strong attention to detail and organization
• •Technical proficiency and interest in technology
• •Commitment to prioritizing customer success

Aufgaben

• •Manage 20-30 enterprise accounts as a trusted advisor
• •Guide new customers to align and achieve value expectations
• •Advise on priorities and communicate KPIs through success paths
• •Drive product adoption and improve customer health scores
• •Lead consistent business reviews based on customer goals
• •Proactively flag and mitigate risks within your portfolio
• •Lead renewal conversations for large, strategic enterprise logos
• •Negotiate pricing and contract terms with procurement teams
• •Forecast renewals accurately and close them on schedule
• •Develop and execute detailed customer close plans
• •Translate customer insights into actionable product feedback
• •Collaborate with product managers on feedback progress
• •Partner with sales, partner organizations, and professional services

Tools & Technologien

Benefits