Siemens Industry Software GmbH
Enterprise Customer Success Manager - DACH(m/w/x)
Vollzeitmit HomeofficeSenior
Frankfurt am Main, Berlin, Köln, Hamburg, Hannover, Leipzig, München, Nürnberg, Stuttgart
Neuer Job?Nejo!
Die KI-Suchmaschine für Jobs
COContentful
Senior Customer Success Manager DACH(m/w/x)
Berlin
Vollzeitmit HomeofficeSenior
AI/ML
Nejo KI-Zusammenfassung
As a trusted advisor for enterprise accounts, you will drive customer success and retention by aligning technical goals with business outcomes while shaping the product roadmap.
Anforderungen
- Willingness to travel 25% annually
- Highly preferred College or University Degree
- 7+ years customer-facing renewals experience
- Excellent English and German communication skills
- Success in meeting sales goals
- Strategic thinking and renewal closing skills
- Excellent oral and written communication skills
- Effective cross-functional team collaboration
- Understanding of Contentful APIs and stack
- Strong attention to detail and organization
- Technical proficiency and interest in technology
- Commitment to prioritizing customer success
Aufgaben
- Manage 20-30 enterprise accounts as a trusted advisor
- Guide new customers to align and achieve value expectations
- Advise on priorities and communicate KPIs through success paths
- Drive product adoption and improve customer health scores
- Lead consistent business reviews based on customer goals
- Proactively flag and mitigate risks within your portfolio
- Lead renewal conversations for large, strategic enterprise logos
- Negotiate pricing and contract terms with procurement teams
- Forecast renewals accurately and close them on schedule
- Develop and execute detailed customer close plans
- Translate customer insights into actionable product feedback
- Collaborate with product managers on feedback progress
- Partner with sales, partner organizations, and professional services
Ausbildung
Bachelor-Abschluss
Sprachen
Englisch – verhandlungssicherDeutsch – verhandlungssicher
Tools & Technologien
Contentful APIsSaaS platformDigital experience stack
Benefits
Attraktive Vergütung
- •Stock options
Familienfreundlichkeit
- •Fertility and family building benefits
- •Lifetime reimbursable family wallet
- •Compassion days for loss
Mehr Urlaubstage
- •Generous paid time off
Sonstige Vorteile
- •Sick days
Weiterbildungsangebote
- •Education days
- •Workshops and guest speakers
Sinnstiftende Arbeit
- •Volunteer days
Sonstige Zulagen
- •Annual education budget
- •Annual wellbeing stipend
- •Monthly communication stipend
- •New hire office equipment stipend
Team Events & Ausflüge
- •Virtual and in-person events
- •Team activities
Moderne Technikausstattung
- •Phone hardware upgrade reimbursement
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Contentful erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Noch nicht perfekt?
- Mendix
Enterprise Customer Success Manager - DACH(m/w/x)
Vollzeitmit HomeofficeSeniorBerlin, Köln, Frankfurt am Main, Hamburg, Hannover, Leipzig, München, Nürnberg, Stuttgart - Insider One
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Vollzeitmit HomeofficeBerufserfahrenBerlin - Appinio
Senior Customer Success Manager DACH(m/w/x)
Vollzeitmit HomeofficeSeniorHamburg, Berlin, München - acto
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Vollzeitmit HomeofficeSeniorMünchen, Berlin
COContentful
Senior Customer Success Manager DACH(m/w/x)
Berlin
Vollzeitmit HomeofficeSenior
AI/ML
Nejo KI-Zusammenfassung
As a trusted advisor for enterprise accounts, you will drive customer success and retention by aligning technical goals with business outcomes while shaping the product roadmap.
Anforderungen
- Willingness to travel 25% annually
- Highly preferred College or University Degree
- 7+ years customer-facing renewals experience
- Excellent English and German communication skills
- Success in meeting sales goals
- Strategic thinking and renewal closing skills
- Excellent oral and written communication skills
- Effective cross-functional team collaboration
- Understanding of Contentful APIs and stack
- Strong attention to detail and organization
- Technical proficiency and interest in technology
- Commitment to prioritizing customer success
Aufgaben
- Manage 20-30 enterprise accounts as a trusted advisor
- Guide new customers to align and achieve value expectations
- Advise on priorities and communicate KPIs through success paths
- Drive product adoption and improve customer health scores
- Lead consistent business reviews based on customer goals
- Proactively flag and mitigate risks within your portfolio
- Lead renewal conversations for large, strategic enterprise logos
- Negotiate pricing and contract terms with procurement teams
- Forecast renewals accurately and close them on schedule
- Develop and execute detailed customer close plans
- Translate customer insights into actionable product feedback
- Collaborate with product managers on feedback progress
- Partner with sales, partner organizations, and professional services
Ausbildung
Bachelor-Abschluss
Sprachen
Englisch – verhandlungssicherDeutsch – verhandlungssicher
Tools & Technologien
Contentful APIsSaaS platformDigital experience stack
Benefits
Attraktive Vergütung
- •Stock options
Familienfreundlichkeit
- •Fertility and family building benefits
- •Lifetime reimbursable family wallet
- •Compassion days for loss
Mehr Urlaubstage
- •Generous paid time off
Sonstige Vorteile
- •Sick days
Weiterbildungsangebote
- •Education days
- •Workshops and guest speakers
Sinnstiftende Arbeit
- •Volunteer days
Sonstige Zulagen
- •Annual education budget
- •Annual wellbeing stipend
- •Monthly communication stipend
- •New hire office equipment stipend
Team Events & Ausflüge
- •Virtual and in-person events
- •Team activities
Moderne Technikausstattung
- •Phone hardware upgrade reimbursement
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Contentful erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Über das Unternehmen
Contentful
Branche
IT
Beschreibung
Contentful is a leading digital experience platform that helps modern businesses meet the growing demand for engaging, personalized content at scale.
Noch nicht perfekt?
- Siemens Industry Software GmbH
Enterprise Customer Success Manager - DACH(m/w/x)
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Vollzeitmit HomeofficeBerufserfahrenBerlin - Appinio
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Vollzeitmit HomeofficeSeniorHamburg, Berlin, München - acto
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