Contentful
Senior Customer Success Manager DACH(m/w/x)
Vollzeitmit HomeofficeSenior
Berlin
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CUCulture Amp
Lead Renewals & Customer Success Manager(m/w/x)
Berlin
Vollzeitmit HomeofficeSenior
Nejo KI-Zusammenfassung
Strategic advisor for enterprise accounts in the DACH region, driving product adoption and CPO-level conversations. 7+ years of SaaS or HR/People & Culture experience required. Employee Share Options Program, personal growth budgets, and mental wellbeing support.
Anforderungen
- 7+ years Customer Success, Renewals, or Account Management experience
- Customer-facing SaaS role or HR/People & Culture experience
- Passion for collaborating and helping others succeed
- Creative problem-solving and perseverance
- Teamwork to achieve goals
- Unique life experiences and knowledge
- Diversity of thought
- Proven track record meeting retention/revenue goals
- Managing complex, million-dollar-plus contract renewals
- Deep understanding of SaaS metrics
- Understanding of financial concepts (ROI, TCO)
- Strong mentorship and coaching capabilities
- Collaborative, 'learn-it-all' approach to team development
- Proficiency in CRM and Customer Success platforms
- Proficiency in Zoom, Slack, and G-Suite
- Native German speaker
Aufgaben
- Manage Enterprise accounts in DACH region
- Serve as primary strategic advisor for customers
- Lead strategic conversations with CPOs and Heads of People
- Drive product adoption and business outcomes
- Facilitate key customer journey touchpoints
- Develop and execute renewal plans
- Identify and mitigate renewal risks
- Lead complex contract negotiations
- Partner with legal and finance on terms and pricing
- Re-engage accounts needing reactivation
- Forecast renewal pipeline accurately
- Identify upsell and cross-sell opportunities
- Collaborate with CSMs and other teams
- Reset customer expectations when necessary
- Track renewal success in CRM
- Provide feedback to Product and Engineering
- Lead continuous improvement activities
- Mentor Renewal Managers and CSMs
- Identify inefficiencies in workflows
- Recommend process improvements
- Refine Enterprise Renewal playbooks
- Ensure smooth launch and customer experience
- Build fluency in Culture Amp platform
- Develop internal relationships
- Contribute to growth projects
Berufserfahrung
- 7 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Deutsch – fließend
Tools & Technologien
- Salesforce
- Vitally
- Zoom
- Slack
- G-Suite
Benefits
Attraktive Vergütung
- Employee Share Options Program
Weiterbildungsangebote
- Programs, coaching, and budgets for personal and professional growth
Mentale Gesundheitsförderung
- Mental wellbeing and coaching support
- Quarterly wellbeing pauses
Sonstige Zulagen
- Monthly Camper Life Allowance
- Work from home office budget
Team Events & Ausflüge
- Team budgets for team building
Mehr Urlaubstage
- Extended year-end breaks
Großzügige Elternzeit
- Parental leave and in-work support
Gemeinnützige Ausrichtung
- 5 Social Impact Days
- Commitment to Anti-Racism
Moderne Technikausstattung
- MacBooks
Gesundheits- & Fitnessangebote
- Medical insurance coverage
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Culture Amp erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
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CUCulture Amp
Lead Renewals & Customer Success Manager(m/w/x)
Berlin
Vollzeitmit HomeofficeSenior
Nejo KI-Zusammenfassung
Strategic advisor for enterprise accounts in the DACH region, driving product adoption and CPO-level conversations. 7+ years of SaaS or HR/People & Culture experience required. Employee Share Options Program, personal growth budgets, and mental wellbeing support.
Anforderungen
- 7+ years Customer Success, Renewals, or Account Management experience
- Customer-facing SaaS role or HR/People & Culture experience
- Passion for collaborating and helping others succeed
- Creative problem-solving and perseverance
- Teamwork to achieve goals
- Unique life experiences and knowledge
- Diversity of thought
- Proven track record meeting retention/revenue goals
- Managing complex, million-dollar-plus contract renewals
- Deep understanding of SaaS metrics
- Understanding of financial concepts (ROI, TCO)
- Strong mentorship and coaching capabilities
- Collaborative, 'learn-it-all' approach to team development
- Proficiency in CRM and Customer Success platforms
- Proficiency in Zoom, Slack, and G-Suite
- Native German speaker
Aufgaben
- Manage Enterprise accounts in DACH region
- Serve as primary strategic advisor for customers
- Lead strategic conversations with CPOs and Heads of People
- Drive product adoption and business outcomes
- Facilitate key customer journey touchpoints
- Develop and execute renewal plans
- Identify and mitigate renewal risks
- Lead complex contract negotiations
- Partner with legal and finance on terms and pricing
- Re-engage accounts needing reactivation
- Forecast renewal pipeline accurately
- Identify upsell and cross-sell opportunities
- Collaborate with CSMs and other teams
- Reset customer expectations when necessary
- Track renewal success in CRM
- Provide feedback to Product and Engineering
- Lead continuous improvement activities
- Mentor Renewal Managers and CSMs
- Identify inefficiencies in workflows
- Recommend process improvements
- Refine Enterprise Renewal playbooks
- Ensure smooth launch and customer experience
- Build fluency in Culture Amp platform
- Develop internal relationships
- Contribute to growth projects
Berufserfahrung
- 7 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Deutsch – fließend
Tools & Technologien
- Salesforce
- Vitally
- Zoom
- Slack
- G-Suite
Benefits
Attraktive Vergütung
- Employee Share Options Program
Weiterbildungsangebote
- Programs, coaching, and budgets for personal and professional growth
Mentale Gesundheitsförderung
- Mental wellbeing and coaching support
- Quarterly wellbeing pauses
Sonstige Zulagen
- Monthly Camper Life Allowance
- Work from home office budget
Team Events & Ausflüge
- Team budgets for team building
Mehr Urlaubstage
- Extended year-end breaks
Großzügige Elternzeit
- Parental leave and in-work support
Gemeinnützige Ausrichtung
- 5 Social Impact Days
- Commitment to Anti-Racism
Moderne Technikausstattung
- MacBooks
Gesundheits- & Fitnessangebote
- Medical insurance coverage
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Culture Amp erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Gefällt dir diese Stelle?
BetaDein Career Agent findet täglich ähnliche Jobs für dich.
Über das Unternehmen
Culture Amp
Branche
IT
Beschreibung
Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work.
Noch nicht perfekt?
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