Doinstruct
Customer Success Manager - Mid-Market(m/w/x)
Vollzeitmit HomeofficeBerufserfahren
Berlin
Neuer Job?Nejo!
Dein persönlicher KI-Karriere-Agent
LELeapsome
German-speaking Customer Success Manager /Account Manager -Mid-Market(m/w/x)
Berlin
Vollzeitmit HomeofficeBerufserfahren
AI/ML
Nejo KI-Zusammenfassung
Proactive customer relationship management and expansion identification for an AI-powered HR platform. 3+ years B2B SaaS experience required. Pre-IPO equity, 30-40 vacation days, month-long sabbatical.
Anforderungen
- University degree or equivalent work experience
- 3+ years in Customer Success, Sales, Account Management, or similar customer-facing role
- Experience in B2B SaaS company
- Proven track record managing customer renewals
- Proven track record driving net revenue retention
- People-person
- Curiosity to understand counterpart
- Excellence in communicating complex processes simply
- Striving for outstanding customer experiences
- Effective communication of value and ROI
- Ensuring customers recognize business goal impact
- Process-driven
- Continuous improvement of existing processes
- Good understanding of technology
- Data-driven decision making
- Experience with CRM systems
- Experience with customer success platforms
- Passion for future of work
- Passion for continuous learning
- Desire to build exceptional team and company
- Previous experience in HR tech
- Previous experience in People Operations software
- Experience in high-growth SaaS startup environment
Aufgaben
- Manage customer relationships proactively
- Minimize churn and identify expansion opportunities
- Execute cross-selling strategies
- Achieve commercial targets
- Own customer renewals
- Drive net revenue retention
- Create exceptional SaaS customer experiences
- Advise on HR best practices
- Drive platform adoption
- Support platform rollouts
- Monitor and improve customer success KPIs
- Track NRR, GRR, customer health scores, adoption rates, time-to-value
- Make customer success processes scalable
- Leverage CRM tools to track engagement
- Identify at-risk accounts proactively
- Gather customer feedback and user stories
- Contribute to product improvement ideas
- Collaborate with product and engineering teams
- Build lasting customer relationships
- Help customers build better companies
Berufserfahrung
- 3 Jahre
Ausbildung
- Bachelor-Abschluss
Sprachen
- Englisch – verhandlungssicher
- Deutsch – verhandlungssicher
Tools & Technologien
- Salesforce
- HubSpot
- Gainsight
- ChurnZero
Benefits
Attraktive Vergütung
- Pre-IPO equity package
Mehr Urlaubstage
- 30 vacation days
- 40 vacation days option
Workation & Sabbatical
- Month-long paid sabbatical
Sonstige Zulagen
- Yearly development budget
- One-time work-from-home stipend
Mentale Gesundheitsförderung
- Access to Good Habitz platform
- 1:1 therapy sessions
- Mindfulness and digital wellness learning
Gesundheits- & Fitnessangebote
- Free Urban Sports Club membership
Sonstige Vorteile
- Oliva subscription
Weiterbildungsangebote
- Company workshops
Mitarbeiterrabatte
- Corporate benefits discounts
Team Events & Ausflüge
- Monthly team activities
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Leapsome erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
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LELeapsome
German-speaking Customer Success Manager /Account Manager -Mid-Market(m/w/x)
Berlin
Vollzeitmit HomeofficeBerufserfahren
AI/ML
Nejo KI-Zusammenfassung
Proactive customer relationship management and expansion identification for an AI-powered HR platform. 3+ years B2B SaaS experience required. Pre-IPO equity, 30-40 vacation days, month-long sabbatical.
Anforderungen
- University degree or equivalent work experience
- 3+ years in Customer Success, Sales, Account Management, or similar customer-facing role
- Experience in B2B SaaS company
- Proven track record managing customer renewals
- Proven track record driving net revenue retention
- People-person
- Curiosity to understand counterpart
- Excellence in communicating complex processes simply
- Striving for outstanding customer experiences
- Effective communication of value and ROI
- Ensuring customers recognize business goal impact
- Process-driven
- Continuous improvement of existing processes
- Good understanding of technology
- Data-driven decision making
- Experience with CRM systems
- Experience with customer success platforms
- Passion for future of work
- Passion for continuous learning
- Desire to build exceptional team and company
- Previous experience in HR tech
- Previous experience in People Operations software
- Experience in high-growth SaaS startup environment
Aufgaben
- Manage customer relationships proactively
- Minimize churn and identify expansion opportunities
- Execute cross-selling strategies
- Achieve commercial targets
- Own customer renewals
- Drive net revenue retention
- Create exceptional SaaS customer experiences
- Advise on HR best practices
- Drive platform adoption
- Support platform rollouts
- Monitor and improve customer success KPIs
- Track NRR, GRR, customer health scores, adoption rates, time-to-value
- Make customer success processes scalable
- Leverage CRM tools to track engagement
- Identify at-risk accounts proactively
- Gather customer feedback and user stories
- Contribute to product improvement ideas
- Collaborate with product and engineering teams
- Build lasting customer relationships
- Help customers build better companies
Berufserfahrung
- 3 Jahre
Ausbildung
- Bachelor-Abschluss
Sprachen
- Englisch – verhandlungssicher
- Deutsch – verhandlungssicher
Tools & Technologien
- Salesforce
- HubSpot
- Gainsight
- ChurnZero
Benefits
Attraktive Vergütung
- Pre-IPO equity package
Mehr Urlaubstage
- 30 vacation days
- 40 vacation days option
Workation & Sabbatical
- Month-long paid sabbatical
Sonstige Zulagen
- Yearly development budget
- One-time work-from-home stipend
Mentale Gesundheitsförderung
- Access to Good Habitz platform
- 1:1 therapy sessions
- Mindfulness and digital wellness learning
Gesundheits- & Fitnessangebote
- Free Urban Sports Club membership
Sonstige Vorteile
- Oliva subscription
Weiterbildungsangebote
- Company workshops
Mitarbeiterrabatte
- Corporate benefits discounts
Team Events & Ausflüge
- Monthly team activities
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Leapsome erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Gefällt dir diese Stelle?
BetaDein Career Agent findet täglich ähnliche Jobs für dich.
Über das Unternehmen
Leapsome
Branche
IT
Beschreibung
Leapsome is an AI-powered people platform revolutionizing HR for modern teams by automating and simplifying HR processes.
Noch nicht perfekt?
- Doinstruct
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