Urban Sports Club
Customer Success Manager - Mid-Market(m/w/x)
Vollzeitmit HomeofficeBerufserfahren
Berlin, Köln
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URUrban Sports Club
Senior Customer Success Manager - Enterprise Market(m/w/x)
Berlin, Köln
Vollzeitmit HomeofficeSenior
Nejo KI-Zusammenfassung
Managing enterprise client portfolios for a sports and wellness platform, guiding through their lifecycle. 5+ years in enterprise customer success or corporate sales, with German business fluency, required. 120 days remote work, European office desk-swap, 30 days vacation.
Anforderungen
- 5+ years experience in customer success/key account management or corporate sales, ideally with enterprise customers
- Business fluency in German
- Excellent English skills
- Talented communicator
- People person with high EQ
- Strong negotiation skills
- Enthusiasm to win over counterparts
- Experience with CRM systems
- Understanding of documenting activities in CRM systems
- Excellent presentation skills (internal and external, on-site and online)
- Entrepreneurial thinking
- Analytical and conceptual thinking
- Practical implementation focus
- Confidence in data analysis (Excel/spreadsheets)
- Ability to create own reports
- Structured and independent work style
- Goal-oriented
- Data-driven
Aufgaben
- Manage a customer portfolio in the enterprise segment.
- Guide customers through their entire lifecycle.
- Ensure high customer satisfaction.
- Build long-term customer relationships.
- Analyze customer performance.
- Prepare regular reports and forecasts.
- Develop strategies for top customers.
- Identify customer growth and upsell potential.
- Implement appropriate measures for customer growth.
- Collaborate with internal departments (Sales, Legal, Product).
- Identify optimization potential.
- Initiate new ideas.
- Drive initiatives to achieve cross-departmental goals.
- Lead project work.
- Support KR processes.
- Share experience and expertise with the team.
- Provide training to colleagues.
- Mentor colleagues.
Berufserfahrung
- 5 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Deutsch – verhandlungssicher
- Englisch – verhandlungssicher
Tools & Technologien
- CRM systems
- Excel
- spreadsheets
Benefits
Flexibles Arbeiten
- Hybrid work setup
- 120 days remote work
- Flexible working hours
Modernes Büro
- European office desk-swap
Mehr Urlaubstage
- 30 days paid vacation
Sinnstiftende Arbeit
- 2 additional volunteering days
Mentale Gesundheitsförderung
- Complimentary mental health access
Gesundheits- & Fitnessangebote
- Free Urban Sports Club L Pro Membership
- Wellness initiatives
Mitarbeiterrabatte
- Urban Sports Club friends and family discount
Sonstige Zulagen
- €1,000 professional growth budget
Weiterbildungsangebote
- Regular internal training
- Weekly German classes
- Weekly English classes
Team Events & Ausflüge
- Regular team and company events
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Urban Sports Club erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
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URUrban Sports Club
Senior Customer Success Manager - Enterprise Market(m/w/x)
Berlin, Köln
Vollzeitmit HomeofficeSenior
Nejo KI-Zusammenfassung
Managing enterprise client portfolios for a sports and wellness platform, guiding through their lifecycle. 5+ years in enterprise customer success or corporate sales, with German business fluency, required. 120 days remote work, European office desk-swap, 30 days vacation.
Anforderungen
- 5+ years experience in customer success/key account management or corporate sales, ideally with enterprise customers
- Business fluency in German
- Excellent English skills
- Talented communicator
- People person with high EQ
- Strong negotiation skills
- Enthusiasm to win over counterparts
- Experience with CRM systems
- Understanding of documenting activities in CRM systems
- Excellent presentation skills (internal and external, on-site and online)
- Entrepreneurial thinking
- Analytical and conceptual thinking
- Practical implementation focus
- Confidence in data analysis (Excel/spreadsheets)
- Ability to create own reports
- Structured and independent work style
- Goal-oriented
- Data-driven
Aufgaben
- Manage a customer portfolio in the enterprise segment.
- Guide customers through their entire lifecycle.
- Ensure high customer satisfaction.
- Build long-term customer relationships.
- Analyze customer performance.
- Prepare regular reports and forecasts.
- Develop strategies for top customers.
- Identify customer growth and upsell potential.
- Implement appropriate measures for customer growth.
- Collaborate with internal departments (Sales, Legal, Product).
- Identify optimization potential.
- Initiate new ideas.
- Drive initiatives to achieve cross-departmental goals.
- Lead project work.
- Support KR processes.
- Share experience and expertise with the team.
- Provide training to colleagues.
- Mentor colleagues.
Berufserfahrung
- 5 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Deutsch – verhandlungssicher
- Englisch – verhandlungssicher
Tools & Technologien
- CRM systems
- Excel
- spreadsheets
Benefits
Flexibles Arbeiten
- Hybrid work setup
- 120 days remote work
- Flexible working hours
Modernes Büro
- European office desk-swap
Mehr Urlaubstage
- 30 days paid vacation
Sinnstiftende Arbeit
- 2 additional volunteering days
Mentale Gesundheitsförderung
- Complimentary mental health access
Gesundheits- & Fitnessangebote
- Free Urban Sports Club L Pro Membership
- Wellness initiatives
Mitarbeiterrabatte
- Urban Sports Club friends and family discount
Sonstige Zulagen
- €1,000 professional growth budget
Weiterbildungsangebote
- Regular internal training
- Weekly German classes
- Weekly English classes
Team Events & Ausflüge
- Regular team and company events
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Urban Sports Club erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Über das Unternehmen
Urban Sports Club
Branche
Wellness
Beschreibung
The company connects 39,000 corporate clients and 97,000 wellness partners across 18 countries, promoting active and healthy lifestyles.
Noch nicht perfekt?
- Urban Sports Club
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Vollzeitmit HomeofficeBerufserfahrenBerlin, Köln - IDnow
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Vollzeitmit HomeofficeSeniorBerlin, München - Brevo
Senior Customer Success Manager(m/w/x)
Vollzeitmit HomeofficeSeniorBerlin - Contentful
Senior Customer Success Manager DACH(m/w/x)
Vollzeitmit HomeofficeSeniorBerlin - TELUS Health
CSM Team Lead (Customer Success Corporate) Interim(m/w/x)
Vollzeitmit HomeofficeSeniorBerlin