Ecolab Deutschland GmbH
Associate Customer Service Supervisor(m/w/x)
Vollzeitnur vor OrtManagement
Monheim am Rhein
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BIBio-Techne
Scientific Support Manager(m/w/x)
Düsseldorf
VollzeitVor OrtSenior
Nejo KI-Zusammenfassung
Leading EMEA scientific support team for life sciences and clinical diagnostics tools. MSc/PhD in Life Sciences, 7+ years lab/industry experience, and 3+ years leadership required. Structured mentorship program, employee stock purchase plan.
Anforderungen
- MSc or PhD in Life Sciences
- 7+ years relevant lab/industry experience
- 3+ years in a leadership role
- Fluency in German and English
- Strong knowledge of life science tools
- Strong coaching and mentoring experience
- Excellent communication skills
- Experience in customer-facing or technical support roles
- Passion for teaching and communicating science
- Demonstrated 'Customer First' mentality
- Ability to handle sensitive situations tactfully
- Proficiency with Microsoft Office and CRM
- Familiarity with ISO and cGMP guidelines
- Willingness to travel up to 20%
Aufgaben
- Lead and mentor the EMEA Scientific Support team
- Manage team performance through workload oversight and operational metrics
- Conduct regular performance reviews and coaching
- Oversee recruitment, onboarding, and staff development
- Monitor team performance and provide reports to leadership
- Align departmental budgets and schedules with corporate requirements
- Manage the EMEA customer escalation process
- Collaborate with quality, product management, and operations to resolve issues
- Act as a technical liaison between sales, marketing, and laboratory teams
- Coordinate activities between Technical Service, Customer Care, and Sales
- Drive continuous improvement and maintain operational rigor
- Ensure adherence to quality metrics and compliance standards
- Oversee Field Notifications, Product Discontinuations, and Change Notifications
- Support Product Material Review Board and Product Change reviews
- Approve investigations for product non-conformance
- Maintain compliance with safety and regulatory standards
- Oversee demo laboratory and demonstration facilities
- Support inventory management and equipment maintenance
- Contribute to strategic planning for support capabilities
- Design and deliver impactful customer training sessions
- Host customer visits and seminars
- Facilitate internal and external product training academies
Berufserfahrung
- 7 Jahre
Ausbildung
- Master-Abschluss
Sprachen
- Deutsch – verhandlungssicher
- Englisch – verhandlungssicher
Tools & Technologien
- Microsoft Office
- CRM
- LIMS
Benefits
Attraktive Vergütung
- Competitive wages
- Employee stock purchase plan
Sonstige Vorteile
- Extensive benefits
- Employee resource groups
Betriebliche Altersvorsorge
- Retirement programs
Mentoring & Coaching
- Mentorship
Karriere- und Weiterentwicklung
- Promotional opportunities
Weiterbildungsangebote
- Training and development
- Internship programs
Lockere Unternehmenskultur
- International and diverse working environment
- Culture of caring and belonging
Gemeinnützige Ausrichtung
- Volunteer and charity events
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Bio-Techne erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
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Vollzeitnur vor OrtSeniorHaan
BIBio-Techne
Scientific Support Manager(m/w/x)
Düsseldorf
VollzeitVor OrtSenior
Nejo KI-Zusammenfassung
Leading EMEA scientific support team for life sciences and clinical diagnostics tools. MSc/PhD in Life Sciences, 7+ years lab/industry experience, and 3+ years leadership required. Structured mentorship program, employee stock purchase plan.
Anforderungen
- MSc or PhD in Life Sciences
- 7+ years relevant lab/industry experience
- 3+ years in a leadership role
- Fluency in German and English
- Strong knowledge of life science tools
- Strong coaching and mentoring experience
- Excellent communication skills
- Experience in customer-facing or technical support roles
- Passion for teaching and communicating science
- Demonstrated 'Customer First' mentality
- Ability to handle sensitive situations tactfully
- Proficiency with Microsoft Office and CRM
- Familiarity with ISO and cGMP guidelines
- Willingness to travel up to 20%
Aufgaben
- Lead and mentor the EMEA Scientific Support team
- Manage team performance through workload oversight and operational metrics
- Conduct regular performance reviews and coaching
- Oversee recruitment, onboarding, and staff development
- Monitor team performance and provide reports to leadership
- Align departmental budgets and schedules with corporate requirements
- Manage the EMEA customer escalation process
- Collaborate with quality, product management, and operations to resolve issues
- Act as a technical liaison between sales, marketing, and laboratory teams
- Coordinate activities between Technical Service, Customer Care, and Sales
- Drive continuous improvement and maintain operational rigor
- Ensure adherence to quality metrics and compliance standards
- Oversee Field Notifications, Product Discontinuations, and Change Notifications
- Support Product Material Review Board and Product Change reviews
- Approve investigations for product non-conformance
- Maintain compliance with safety and regulatory standards
- Oversee demo laboratory and demonstration facilities
- Support inventory management and equipment maintenance
- Contribute to strategic planning for support capabilities
- Design and deliver impactful customer training sessions
- Host customer visits and seminars
- Facilitate internal and external product training academies
Berufserfahrung
- 7 Jahre
Ausbildung
- Master-Abschluss
Sprachen
- Deutsch – verhandlungssicher
- Englisch – verhandlungssicher
Tools & Technologien
- Microsoft Office
- CRM
- LIMS
Benefits
Attraktive Vergütung
- Competitive wages
- Employee stock purchase plan
Sonstige Vorteile
- Extensive benefits
- Employee resource groups
Betriebliche Altersvorsorge
- Retirement programs
Mentoring & Coaching
- Mentorship
Karriere- und Weiterentwicklung
- Promotional opportunities
Weiterbildungsangebote
- Training and development
- Internship programs
Lockere Unternehmenskultur
- International and diverse working environment
- Culture of caring and belonging
Gemeinnützige Ausrichtung
- Volunteer and charity events
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Bio-Techne erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Über das Unternehmen
Bio-Techne
Branche
Healthcare
Beschreibung
The company enables cutting-edge research in Life Sciences and Clinical Diagnostics, providing tools to treat and prevent disease worldwide.
Noch nicht perfekt?
- Ecolab Deutschland GmbH
Associate Customer Service Supervisor(m/w/x)
Vollzeitnur vor OrtManagementMonheim am Rhein - Bio-Techne
Legal Counsel, EMEA(m/w/x)
Vollzeitnur vor OrtSeniorDüsseldorf - Bio-Techne
Service Sales Specialist(m/w/x)
Vollzeitnur vor OrtBerufserfahrenDüsseldorf - StepStone Group
Team Manager für unseren Vertriebsinnendienst(m/w/x)
Vollzeitnur vor OrtSeniorDüsseldorf - Donaldson Filtration Deutschland GmbH
HR Manager(m/w/x)
Vollzeitnur vor OrtSeniorHaan